Arrow Furniture

My husband and I were looking for some furniture in August/2017. We visited Arrow in Brampton on two occasions. We found a couch and matching chair on our second visit that we decided to buy. The items were not in stock and we were advised they would be delivered in 30 days. We paid a $700 deposit. 30 days later we never received a call or any contact from Arrow and no furniture. I waited a couple weeks and called the store, they advised there was a delay and it would be another 30 days. Since we were hosting Thanksgiving this did not work for us as we had no furniture in our living room. I called Arrow and spoke with two Managers, the first one said they would have the sales person call us to explain, which he did but just said the delivery was delayed. The second call was pretty much the same result, there's nothing they could do. We went else where and got our furniture in 3 business days delivered. They will under NO circumstances ever return the deposit. Please be aware of this before you order as they do not tell you this when you place the order. They will only provide a store credit. I feel they do this to secure the order but never communicate afterwards with the customer and the orders are always delayed. My advice: do not leave a deposit without something in return. This business holds your money, does not update the customer on the status of the order and knows if you cancel they still keep the deposit so they don't really care. I definitely would never return to this business. I was not happy with their policies, communication and overall attitude towards the customer. Not only was I out $700 of hard earned money but I had to scramble to find furniture after waiting for two months.

Great service from start to finish. Finished product is exactly what we wanted. Highly recommend Arrow Furniture.

I bought some furniture for staging purposes and the salesman at the Arrow rd location was pleasant to deal with and showed me different options to choose from. I found what I was looking for.

I was very pleased with the furniture (sofas) I got from Arrow Furniture. Sam the Sales Rep was very helpful and went out of his way to check with his Manager and get me the sofas that I really wanted. Sam was very professional and friendly and it was a pleasure dealing with him. Thank you for helping us.

My family had an great experience and satisfaction working with Christine Samuel, Asst. Manager working at the Brampton location on Queen st.
She was very knowledgeable and courteous and understood our need.
She never pressured us or neither cornered us to buy the product, my whole family was comfortable working with a person of that calibre. Thank you Christine for helping us find what we were looking for and also for the prompt delivery. All the best.

We had a good experience buying again from Arrow Furniture at the Dundas location in Mississauga. Mr Farooq went to great length to show us the different options and answer all of the questions we had patiently. We are delighted with our purchase and the customer service and recommend Arrow Furniture highly.

I had excellent customer service from Dolly Singh and the Manager Mr. Parmod.
The prices were also very good compared to other furniture stores we visited.
We have recommended Arrow Furniture to our daughter and would be happy to recommend to others.

Thank you!

We were generally pleased with the entire service of Arrow. A.J. our salesperson at the Kennedy Rd. Store was most pleasant and tried his best to see that we were happy.

We had an excellent experience when we purchased living room furniture from Arrow Store located on Kennedy Road in Scarborough. All the staff that we dealt with were very professional, especially A J Paglia who was the sales rep. who we dealt with mainly. A J returned all our calls and satisfied all our requirements. Arrow promptly replaced the fireplace which had a slight damage. We will not hesitate to recommend Arrow furniture to all our friends and relatives who are in the market for furniture.

Purchased a sofa from arrow furniture in Brampton in late October. Sales rep Gurpreet and the manager were not only patient with the process but they were also very helpful. Within minutes of walking in the store I was so impressed with the service I could not leave without making a purchase.
Thank you Arrow for the quality products offered in your store and the friendliness and professionalism of your staff were second to none.