Reliable Dryer Vent

Excellent company. We called them
To open up our chimney, who had a damper stuck, to install a fireplace. After they came we were give the go for the installation. However the fireplace company found that the chimney was stuck in a different location. When we called Magic Touch again the admin person immediately apologized for giving us the green light and sent another techician at no cost, reassuring that he "would have not left until the chimney ws completely open". Very impressed by their professionalism and sense of honor!

I have used this company two years in a row. Each time they schedule a chimney cleaning they tell me who will be coming and when. They call the day before to confirm and they show up on time.
I had tried a number of different outfits - some wouldn't call back, others showed up but then complained my chimney was too big to clean, others said they had cleaned it but ... the first time Magic Touch came they pulled out a Globe and Mail newspaper from 1961.
I really appreciate knowing these guys are doing what they claim.

I asked for a sweep and they came over did the sweep, the tech goes in his car comes back to give me the invoice and on the invoice he wrote these comments. Chimney liner is unsafe to use, it is not to code and broken. So my Question is why did he complete the sweep and leave me a useless cleaned fireplace ? So it gets even better so I asked them how much to repair the chimney liner, he said that they were not even able to do the job so he recommends me to another company and gives me the phone # . I call the company and they tell me that it will cost me $150.00 to come and inspect my already inspected and cleaned chimney liner by magic touch chimney sweeps.
They charged me to sweep my liner and then also there incompetence to not be able to repair the chimney liner shows you to very careful on who you decide to choose for your services.

PLEASE BE CAREFUL AND READ ALL THE REVIEWS AND DON'T RUSH INTO THINGS LIKE IT DID .
HAVE A GREAT DAY

(UPDATED): My initial Chimney Cap installation had a problem but it was resolved after a follow up call from management. The job looks great and was done professionally and courteously. Overall, I would recommend this company and will reuse them again.

-Aaron

Very happy with there service, work was completed on time for a very reasonable rate. My chimney also had a crack in it; the tech showed me the damage before beginning the work to fix it (which was also very reasonable). Highly recommend this company

Discovered this company at the homeshow and signed up to have them come and clean my chimney and dryer as I'd just bought a new house.

The person who showed up was within the hour timeframe I was given and the person was very polite and professional.

He told me that the dryer was really messy and he had to put in some extra time and make some minor repairs/replacements of some items (no extra cost incurred). He also cleaned the chimney and said it was in pretty good shape already. Finally, I had some concerns about potential spalling brick in the chimney but he advised that it was not at a point of concern. I appreciate the honest in regards to the chimney as opposed to pushing for what would be an expensive job fixing the bricks.

Very satisfied. Good Job. Will use again

We had magic touch come by to clean our chimney before the winter. The service was great. Our technician was on time, very friendly and happy to answer all of our questions. He did a great job cleaning and inspecting our chimney. Will definitely call them again next year.

The people at Magic Touch were prompt in returning my call and setting up my appointment. The gentleman who cleaned the chimney did a great job and was both informative and pleasant.

I would definitely recommend them for or anybody looking for a professional chimney cleaning company.

I have been in my present home for over 20 years. We have a main floor and basement fireplace with a dual flu to the roof. In the past I've used two other companies year to year and my choice of who was employed was based on who called me first. There was no specific loyalty beyond the fact that they were completing a job for me and it seemed satisfactory. Each year they would clean the hearth, inspect the chimney from below and above visually and apparently with a camera, inspect the caps on the chimney flues, scrape and/or brush the flues and cleanup thereafter. I was satisfied enough with their service because I was always given a "clean bill of health". I was invited by them to inform my insurance company that the chimneys had been inspected and had passed, and was given an invoice which served as a certificate to certify that the chimneys were up to grade and safe.

In 2010, Magic Touch Chimney Sweeps contacted me and as per my practice to that point, I thought I would give another company who called me first, an opportunity. As with the others, Magic Touch was professional and performed all the inspections, cleaning and other services I required. What was different is that I was invited by the service man, Michael, to be present while he visually, and with a camera or other similar type of inspection device, inspected the flues. He found that my basement fireplace was actually unsafe. It had been constructed 20 years ago with a short, unattached flu liner that was only 10 feet in length while the distance from the basement to the top of the house is well over 30 feet. He informed me that this was NOT safe and he could not certify the basement chimney. He gave me positive suggestions as to how I could safely remedy the situation, and these have been taken, thankfully.

I cannot explain how upset I was to hear that I had been misled for most of the 20 years with the other two companies, and even more, that as a result of their misinformation, I was left trusting in their opinion but also left dangerously exposed for my family, myself and our home since an improper installation years ago was not recognized by them and could have easily led to a house fire, which furthermorre would not have been covered by insurance. As calmly as I can say this, furious does not adequately describe my state regarding these former companies. Fortunately there are still companies in the market that work professionally and with integrity. Thank you Magic Touch.

As you can see it was Magic Touch Chimney Sweeps who properly identified the problem and advised me accordingly. Since then I have used this company twice more with a service man named Chris, who gives me equally efficient and excellent service. I also find the reception staff and owner at the Markham office (905 764 1275) to be extremely pleasant, helpful and professional. I highly recommend this company.