Chris in Markham

A sales agent responded to my information request. He visited my home and convincingly and professionally presented a solution for my requirements. This was just before summer, there were lots of deals offered by many providers and sellers, and Reliance's offer for the Carrier unit was very competitive and attractive. The installation went smoothly as scheduled, and I believe an upgraded cooling coil was installed. My only complaint is that the OPA rebate was less than I was lead to expect from the agent, due to the actual SEER ratings of the unit and coil. I spent several weeks chasing both Reliance and the OPA for clarification and confirmation, and eventually gave up and settled for the lower than expected rebate. That rebate episode was a nightmare, as no one at either place seemed to know what to do to provide the correct information, much less to upgrade my rebate amount. Reliance and their agents should convey accurate information about the rebates for all the units they sell. On a brighter note, the Carrier unit worked very well over the summer months, providing more than adequate cooling. In hindsight, I should have opted to mount the unit on the ground instead of on a wall bracket, as the noise/vibration/humming is very noticeable. UPDATE - DECEMBER 2014 Reliance contacted me and kindly credited my account with the difference between the rebate amount I expected and the actual rebate received. This speaks well about their customer relations standards. Hopefully there will be clearer and more accurate rebate information provided in the future.

during july's heatwave i called applewood to diagnose our units' poor cooling capacity. they came several days later, however the serviceman disconnected something and afterwards the unit did not cool at all. several calls were made to have them correct their mess, but i was told to pay in advance and to wait at least 5 days! it was impossible to speak with anyone in authority apart from the telephone operator. several messages left for the service manager were unreturned. i had to hire another company to fix applewood's mess and restore service. to add insult to injury, applewood sent a bill. once again it is impossible to speak with anyone senior to discuss the bill and the situation, and voicemail messages to service managers go unreturned. STAY FAR AWAY FROM APPLEWOOD!!!!