during july's heatwave i called applewood to diagnose our units' poor cooling capacity. they came several days later, however the serviceman disconnected something and afterwards the unit did not cool at all. several calls were made to have them correct their mess, but i was told to pay in advance and to wait at least 5 days! it was impossible to speak with anyone in authority apart from the telephone operator. several messages left for the service manager were unreturned. i had to hire another company to fix applewood's mess and restore service. to add insult to injury, applewood sent a bill. once again it is impossible to speak with anyone senior to discuss the bill and the situation, and voicemail messages to service managers go unreturned. STAY FAR AWAY FROM APPLEWOOD!!!!
- Approximate cost of services:
- $150.00