Reliance Home Comfort

A sales agent responded to my information request. He visited my home and convincingly and professionally presented a solution for my requirements. This was just before summer, there were lots of deals offered by many providers and sellers, and Reliance's offer for the Carrier unit was very competitive and attractive. The installation went smoothly as scheduled, and I believe an upgraded cooling coil was installed. My only complaint is that the OPA rebate was less than I was lead to expect from the agent, due to the actual SEER ratings of the unit and coil. I spent several weeks chasing both Reliance and the OPA for clarification and confirmation, and eventually gave up and settled for the lower than expected rebate. That rebate episode was a nightmare, as no one at either place seemed to know what to do to provide the correct information, much less to upgrade my rebate amount. Reliance and their agents should convey accurate information about the rebates for all the units they sell.

On a brighter note, the Carrier unit worked very well over the summer months, providing more than adequate cooling. In hindsight, I should have opted to mount the unit on the ground instead of on a wall bracket, as the noise/vibration/humming is very noticeable.

UPDATE - DECEMBER 2014

Reliance contacted me and kindly credited my account with the difference between the rebate amount I expected and the actual rebate received. This speaks well about their customer relations standards. Hopefully there will be clearer and more accurate rebate information provided in the future.