Firewood Solutions And Live Edge Lumber

Fireplaces
Toronto ON M4E3C8
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Fireplaces
Firewood Solutions And Live Edge Lumber
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72%

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Reviews for Firewood Solutions And Live Edge Lumber

Average customer rating:
8.4 10 (19 reviews)

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ershkia in Toronto
ershkia in Toronto
3 reviews Toronto, ON
1/10

decent quality of wood but

I ordered one full face of firewood from Glenn. He dropped off the order one time and except for a few bad pieces overall the quality of the firewood was good. But when I stacked it it was at least 6 cubit feet short (the size of the rack in the photo is 5x6 feet, a bit smaller than one face). I called Glenn and shared the photo with him. After tolerating 20 minutes of him yelling and cursing on the phone he offered a refund for 2 cubit feet. I asked him to come and do his own measurements but he refused and more insults followed. Overall a pretty horrible customer service.

Approximate cost of services:
$280.00
0 of 2 people found this review helpful.
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Company Response

The Firewood was excellent quality. I should not have taken this unappreciative person as a new customer as he had had a bad experience with another supplier. He said "they were back many times". This is a red flag that he was likely the problem. Why would they be back more than once to address a quality issue?
He not only cant spell he cant measure. I stack the wood on the truck to a line and showed it to him prior to dumping. I dumped at 1 30 pm on the sidewalk and he called at 5 30 pm saying the stack was 6 ft long by 5 ft high thats 30 cubic feet. I disagree that he would be 2 cubic feet short but offered him out of goodwill a refund on 2 cubic feet. He declined then tried to say he was 8 cubic feet short (25 %) and thats how I make more money...please 25 % short?
There were many contractor trucks right outside his door so given he took his sweet time to get it off the sidewalk I could see some wood disappearing while hes on his Zoom call.
In my 17 years I have had very few short complaints because I stack it to measure it, what happens after I leave is beyond my control.
This is how some devious people try to destroy whats left of small business during a pandemic. Shame on him!

Private User
Private User
Private User reviews Toronto, ON
10/10

Firewood

Glenn is fabulous. The delivery comes right on time and his firewood burns well with no smoke! Our family has been using his service for 3-4 years!!! Excellent and highly recommended. He will even stack the firewood for a charge ($60)

Approximate cost of services:
$225.00
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Billee and Tim in Old Toronto
Billee and Tim in Old Toronto
1 review Toronto, ON
10/10

Firewood Solutions And Live Edge Lumber

We have been dealing with Glen for 3-4 years. We normally buy face cords and have been very pleased with the quality of the wood. Glen always replies to inquiries quickly and delivers the wood right where you want it. I would recommend Glen's Firewood Solutions And Live Edge Lumber to anyone.

Approximate cost of services:
$260.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Best quality firewood, prompt and courteous service- including stacking in tricky location

Ive been using Firewood Solution service for several years now and so can Highly recommend Glenn for quality of his firewood and prompt delivery and great stacking service all at reasonable price

Approximate cost of services:
$225.00
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Company Response

Thank You! We aim to be best at quality and delivery.

Daniel  in
Daniel in
1 review Toronto, ON
9/10

Great firewood

Great firewood every happy with my decision to order from Glenn. My nabouirs around the way recommend to give him a call. My wood was dry and clean. Great job

Approximate cost of services:
$230.00
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Company Response

Thanks Daniel!

Sarah Haynes in Toronto
Sarah Haynes in Toronto
2 reviews Toronto, ON
10/10

Best Firewood Ever..!!

I decided to order wood from Glenn based on a neighbour’s feedback, and I must say that having had bad wood last year that this was the most awesome/perfect wood I ever burnt. Obviously it was seasoned and was golden brown in color. Burnt perfectly. Glenn delivered at the promised time even though it was heavy traffic, and everything went smooth.
Just wana thank you for your great service Glenn..!! And in fact I gave your card to my mother who wants to buy some wood too. Thanks Glenn..!! Best Wood Ever..!! Best Service Ever.!!

Approximate cost of services:
$250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

I hate to see what Daniel will be like if he grows up. This is a house full of immature students.
I disagree on 2 hours late, closer to 1 hour and I gave him the option of Saturday delivery (which he declined) after being held up at a previous delivery
I should have been tipped off by
1) the car that had not moved from their driveway because it was not functional
2) the neighbour threatening them to call the police after it had to be dumped on the sidewalk in front of his house (not his lawn or driveway)
3) Daniel even though I was late, still did not have payment ready when I'm on a busy one way street with cars parked on one side and the neighbour very upset
I guess I was supposed to jump for joy at this delivery experience.
I have had no bad reviews this YEAR and have had repeat orders from the same customers this Fall alone. I supply 6 restaurants all year round for pizza ovens.
I believe the firewood to be of high quality and suspect the fraternity house has made no effort to cover the wood from rain and snow hence their problem in lighting a fire as I sit warm beside mine from the same stock......
If we were on Survivor I wouldn't let them off the boat let alone on the Island!!

Daniel in Toronto
Daniel in Toronto
1 review Toronto, ON
0/10

Awful Experience, Use Anyone Else.

If I could give Firewood Solutions a lower review than 1 star I would. This was by far the worst customer service I have ever experienced in my life. To begin, Glen was 2 hours late dropping off the wood, which proved to be a huge inconvenience seeing as I was hosting that night. Furthermore, his negative demeanour and harsh attitude made it seem as if I was the one inconveniencing him. In retrospect this in and of itself should have tipped me off, but the wood was there so I decided to continue. TO TOP IT OFF, the wood is by far the worst quality wood I have ever purchased! When I called Glen to see if he would be willing to swap it for a different batch he accused me of being broke after Christmas, and that this was some sort of scheme to get my money back! I would recommend using ANYONE BUT GLEN! Foraging for the wood yourself will likely prove to be a easier experience.

Approximate cost of services:
$235.00
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Company Response

I will never deliver to this frat house again.Bunch of arrogant millenials in a Beach house.Driveway complete with non running car so I had to dump on the sidewalk with their poor neighbour yelling as he likely has many issues with them.The Firewood is the same high quality other customers rave about.I suspect Daddy never tought them how to light a fire or treat people that are pressed (by them) into bad situations.Daniel should spend more time on honing his interpersonal skills and fire starting techniques.He could never "forage" wood unless it was a pencil.

Paulette Schuy from Toronto
Paulette Schuy from Toronto
1 review Toronto, ON
10/10

Mixed and hickory firewood delivery

I have used this company for deliveries of both mixed hardwood and hickory. Wood delivered in 24 hrs, goes above and beyond to make sure im happy with wood. Its cuts, dryness Is great and it burns well.We burn 4 face chords every winter from firewood solutions so quality and excellent customer service is key for is.

Approximate cost of services:
$438.00
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Lenore from Toronto
Lenore from Toronto
3 reviews Toronto, ON
10/10

firewood

This is the second time I have a bought wood and bags of kindling from Glenn. The quality of his firewood is excellent, well seasoned and dry and far superior to the local garden centers I have bought from in the past. I have a very small fireplace and Glenn cut the wood exactly as I requested. I will definitely continue to buy my wood from Glenn and have recommended him to a number of my neighbours.

Approximate cost of services:
$300.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Firewood Solutions And Live Edge Lumber

Seasoned Firewood delivered by the face cord or full cord. Prices include delivery in the GTA, stacking if requested is extra. $200. 00/ face cord 4 ft by 8 ft by 4 ft (32 cubic feet min) I also have a large inventory of Kiln Dryed Lumber with Live Edges ...
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