Awful Experience, Use Anyone Else.
If I could give Firewood Solutions a lower review than 1 star I would. This was by far the worst customer service I have ever experienced in my life. To begin, Glen was 2 hours late dropping off the wood, which proved to be a huge inconvenience seeing as I was hosting that night. Furthermore, his negative demeanour and harsh attitude made it seem as if I was the one inconveniencing him. In retrospect this in and of itself should have tipped me off, but the wood was there so I decided to continue. TO TOP IT OFF, the wood is by far the worst quality wood I have ever purchased! When I called Glen to see if he would be willing to swap it for a different batch he accused me of being broke after Christmas, and that this was some sort of scheme to get my money back! I would recommend using ANYONE BUT GLEN! Foraging for the wood yourself will likely prove to be a easier experience.
- Approximate cost of services:
- $235.00
- Company Response
I will never deliver to this frat house again.Bunch of arrogant millenials in a Beach house.Driveway complete with non running car so I had to dump on the sidewalk with their poor neighbour yelling as he likely has many issues with them.The Firewood is the same high quality other customers rave about.I suspect Daddy never tought them how to light a fire or treat people that are pressed (by them) into bad situations.Daniel should spend more time on honing his interpersonal skills and fire starting techniques.He could never "forage" wood unless it was a pencil.