Reliance Home Comfort

Very impressed with the initial purchase to the installation of my furnace and ac unit. Good job guys. And thanks Moe

Im sharing this experience hoping it will prevent others from facing the same frustration with Reliance Home Comfort. I had a seven-year furnace rental agreement with them, which ended last year. Due to recurring issues with the furnace and Reliance's poor repair service, I switched to another company. After uninstalling the furnace, I stored it in my garage, and Reliance call center set up the appointment for pick up their equipment.Two guys came with Reliance truck picked it up from my garage in October 2023.

Shockingly, even after the furnace was picked up, Reliance continued to bill me around $100.00 monthly. I only realized this in April this year due to the automatic withdrawal setup. I immediately canceled the payments and reached out, requesting a refund for the overcharged months. Their customer service assured me I'd receive my refund within a month.

Instead of a refund, however, I received notices from Collections, claiming I owed them money! After multiple follow-ups, their customer resolution team informed me that they had no record of scheduling the pickup or of the furnace being returnedthey had zero record. Now, theyre asking me for evidence to prove they collected the equipment, suggesting I check my security footage from over a year ago.

Its outrageous! Im not alone; a friend had an identical experience. To anyone considering or already with Reliance Home Comfort, be very cautious! Make sure to keep all proof of interactions: save recordings, invoices, and, if possible, video evidence. They may deny having any records and continue charging you.

Paid for furnace protection plan for almost 3 years and now I needed service. Their tech should not be titled techs they couldn't take the blower out because they screw was rusted and ceased. Customer service reps can probably YouTube how to remove a ceased screw. They refused to repair my furnace which is covered under their plan claiming the ceased screw was 1 reason second reason furnace was too dirty and neglected according to them. Yet they also said in 2022 another tec noted furnace as dirty and neglected but they didn't tell me or cancel my service back then continued collecting my monthly payment now that they needed to do a report they cancelled my plan saying furnace is neglected and can't be covered. When I questioned why it wasn't cancelled in 2022 they couldn't answer my question. In 2022 it was just regular maintenance that didn't require part of anything. Now they needed parts they cancelled my coverage after paying almost $25 month for nearly 3 years. Also they tagged my furnace as unsafe and said it's needs to replace..I made sure to go with another company to replace my furnace. Reliance will not make a penny off me in future

Don't buy their protection plans saved your money

Our service person Horace was so friendly and pleasant and explained everything we needed to know about our options and which unit would work best for us. Very happy with his service.

They put some extrs charges on our bill and we try to contsct managers they did not reply us back. Forcefully want us to pay for those services.
Very bad customer service

Recently an ERV system from Reliance Home Effort was purchased and being installed by the Ottawa local installation team ( Greg , Abdul and the manager). Those professionals technicians are certainly doing wonderful installation job. The amazing thing is that they taken care of customers very much. Indeed, I would appreciate them.

Beware, their furnace protection plan is fake! My furnace broke down in cold days of October due to the blower motor defect. They did not have the replacement part available and had to order it which would take 4-6 weeks to arrive. So basically I would have no heat for 4-6 weeks! No thank you! I will buy a new furnace from somewhere else. You protection plan is no good when you take weeks to fix a dead furnace!

Reliance came in, did a painless walkthrough, we agreed on what was best for us and proceeded with the rental and installation process. The install was completed promptly and the team was very friendly and knowledgeable.

i was promised so much by the salesperson and never delivered.
Also salesperson quit week later and no manager has called me back since june 27 terriable customer service

They did a good job explaining everything, without being pushy. And worked with us on Thanksgiving.