Toronto, ON

About 16 years ago

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GJ in Oakville

1 review Toronto, ON Joined 2007/11/14

First Review

2/10

Leasing a water heating tank

Heating & Air Conditioning review in Toronto

11/14/2007

We just moved into a new house in West Oakville and received a letter from Reliance Home Comfort to pay 20/m for a hot water tank. This is three times as much as we paid in Toronto. They demand an automatic payment from our bank account, with an option to take more money at their discretion. For this priveledge, they also charge $35 Administrative fee. We have tried to unsuccessfully contact them for days. All we received is demand for money, no details of contract, nothing about what services would be supplied under this pricey contract and no one ever calls back when we leave a message. In my opinion this is a total rip off.

Job Price

Approximate cost of services:: $2,400.00
What could this company do to improve their services?: Charge a reasonable price. Supply a contract. Have a payment option using a credit card or postdated cheques, I don't like anyone having a free access to my account.
Any advice to offer fellow homeowners facing a similar project?: Do not deal with this company and never give anyone free access to your bank account.

3 of 3 people found this review helpful.

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Company Response: Hi GJ,
I would like to apologize on behalf of Reliance Home Comfort for the delay in responding; we just became aware of your post. I'm the Customer Relations Supervisor and I want to ensure that the issue has been resolved to your complete satisfaction. Please contact me by telephone at 905-720-3594 or by email at KAllen@reliancecomfort.com if I can be of any help.
Kim

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers ...

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