Reliance Home Comfort

"I have been a rental customer for a water heater from Reliance Home Comfort for over a decade. Recently, when I called them for service, the technician pressured me to upgrade to a power vent or tankless water heater, which I declined. Shortly after, they tagged my water heater, making the vent unusable, and left me with a hefty repair bill from a contractor they recommended, likely with the technician getting a cut.

I opted to switch to an electric water heater to save on monthly costs. Despite confirming everything over the phone with their agent, the technician or electrician who came left a bill of $395 with my tenants, which I, as the account holder, never signed off on. No new line was run, and I never had a power vent water heater installed.

Later, when I needed to change to a larger tank size, I was assured by the agent that there would be no extra charge since we were only changing the size, not the type of water heater. However, it took over a week to get the correct tank installed, with one technician even leaving a wrong tank on the property without follow-up.

Even after multiple calls, the correct tank was installed, but the technician never bothered to call me and left another invoice of $395 with my tenants. When I tried to resolve the issue with their customer resolution specialist, I was told they couldn't help since I wasn't on-site, and they instead noted on my file to not offer me service in the future.

Thank you to Adam and two of his colleagues (Joey and Gordy). Home inspector missed knob and tube wiring in the home. Had to rewire second floor and attic and some of the first floor. Adam was professional, friendly, and honest. Always communicating what they will be doing. Always on time or even early. Thanks again for making an unexpected problem and stressful situation easier to deal with.

I had a technician come out on march the 6th 2024 after calling reliance and telling them my concerns and damage unit caused to rental unit i was renting the technician removed the unit and took it with him and they are telling me he did not and saying the the technician has past away and there is no way of them knowing if he took the unit or not im sick to my stomach thinking this is how they do business the technician said " im here for equipment verification thats all" and took unit with him and the 2 new cartridges for past 2 years of unit not working now they want me to buy out a unit that does not work nor is it in my possession I want a manger to contact me over this and the contract I have in my emails from Ken stating im the home owner and im not I want this canceled as my health in not great to deal with this

In October 2023 I contacted Reliance for a quote on installing a heat pump. I was informed that the person referring them would receive a $250 referral bonus. That has never happened. The day before our heat pump was to be installed ( after we had signed everything etc. ) We were informed that the heat pump would not work on our existing furnace even though the Sales person had assured us it would. We ended up having to rent a new furnace from them. Our heat pump was installed and within the first week I was contacting them that it wasn't working properly. It took 4 months, hours on the phone, piles of text messages and several email along with treating to report them to the Better Business Bureau and one of their techs coming out and making the heat pump totally inoperational before they finally decided to replace it. During the initial installation, we told the techs we were keeping our existing airconditioner. The techs removed it anyway and the following day told us they weren't able to bring it back to us. After many conversations with a manager, he agreed to compensate for the lose of our airconditioner. That was early December. I never received compensation for it. Another manager assured me he was working on these issues for me, but no one will respond to me and nothing is being done to rectify these problems or to help with all the additional expense with having a heat pump that was working I efficiently or not at all for months. I am extremely dissatisfied with reliance and wish I had never agreed to do business with them.

Our sales advisor , Ram was great. He explained everything in detailed and arranged for our new furnace and hot water tank to be installed the next day. The installers came on time and were excellent. They explained everything about the installation and were helpful when explaining the new thermostat. Very pleased with the staff at Reliance.

We had a new furnace and A/C installed. We shopped around, as you do for these big ticket items, and landed on Reliance for the best combination of price and support. Rashid, the salesman made the clearest and most detailed explanation of how the HVAC system works. He was unfailingly professional, polite, friendly and supportive. Ultimately, Rashid made the decided us on going with Reliance in what is a competitive market.

Quite pleased with my choice in Reliance. Joe came to the house and went through everything with me to make sure I got what I needed for the house, explaining all the options . The installers arrived on time on the day, and completed the process , explaining all I needed to know to get the most out of my new unit, even explained the thermostat settings options. It is nice now not to have to worry about having any troubles.

The electrician Boyd had done exceptional work in my home. He is so amazing at problem solving and so customer friendly. He is very professional and just all around amazing. I am so satisfied with the work that was done that I will be telling all my neighbours and friends to choose reliance for all their electrical needs!

John from Reliance Home Comfort is amazing technician who i can rate as OUTSTANDING! He is friendly and very thorough while completing the job. He was very polite while explaining the details of what was done. I would definitely recommend Reliance and John to friends and family.

Reliance Home Comfort installed my furnace on a Sunday, but the heat pump could not be finished until the following day due to a "rare" breaker they did not have with them (the "rare" breaker was actually available at a big box hardware store 5 mins from my house). They promised to come back the next day to finish.

Long story short, I emailed/called the sales rep and called their customer service many times over the next 10 days.

On day 10 someone finally called, even though I was promised that someone would call after each time I reached out.

As for the installation, it was finally completed after 12 days!

Be very careful with Reliance Home Comfort, you are only important until you sign the contract.