New furnace and AC installation
We had the Reliance maintenance plan and were having some issues with the furnace not shutting off or not getting to the desired temperature. Called for service and it turned out we had a cracked heat exchanger. Because of the dangers of this leaking carbon monoxide into the house the service tech had to shut the gas off to the furnace, leaving us with no heat at all.
A sales rep was out in the next few hours to go over all our options. This was on a Friday and by Sunday we had a new furnace installed (and AC unit as we needed that replaced and it was a better deal to get both done at the same time).
The sales rep was great and genuinely seemed to understand how difficult it is to come up with thousands of dollars unexpectedly. She didn't try to oversell us and went over all options available.
The installers that came were very well informed, polite and were very clean. And in the end we are more comfortable than we were before.
I'm sure we could have gotten a better deal elsewhere but overall the entire experience (besides being out $9000) was good. Hopefully I don't need them for another 20 years.
- Approximate cost of services:
- $9,000.00
- Company Response
Thanks for this valuable feedback, Brian. We appreciate your business. ~ RM