H&C Incentive declined three times in the last three months
I had my Furnace & A/C replaced in June 2015.
The Salesperson, Stephen, promised Reliance Comfort will take care of the application and I will get the incentive in no time.
Truth is, three months later, the application was declined for three consecutive times, the last two times for the SAME reason, see attached proof.
I called Customer Support, and called, again, and in the end Customer Resolution Specialist Mary Lou promised the proper information will be, finally entered.
I kept sending emails, and asked Stephen and Mary Lou for the manager contact name and phone number (or email addresses) and was denied, repeatedly, that information.
I wonder how many customers like me are out there ...
PS The original technician name shows: SAAGAR
- Approximate cost of services:
- $650.00
- Company Response
Sorry for the frustrating experinence, Adrian. I recieved your email and have escalated this to our Customer Solutions Team for review and follow up. Thank you. ~ Rich