Reviews

2/10

I had my Furnace & A/C replaced in June 2015. The Salesperson, Stephen, promised Reliance Comfort will take care of the application and I will get the incentive in no time. Truth is, three months later, the application was declined for three consecutive times, the last two times for the SAME reason, see attached proof. I called Customer Support, and called, again, and in the end Customer Resolution Specialist Mary Lou promised the proper information will be, finally entered. I kept sending emails, and asked Stephen and Mary Lou for the manager contact name and phone number (or email addresses) and was denied, repeatedly, that information. I wonder how many customers like me are out there ... PS The original technician name shows: SAAGAR

Approximate cost of services:
$650.00
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Company Response

Sorry for the frustrating experinence, Adrian. I recieved your email and have escalated this to our Customer Solutions Team for review and follow up. Thank you. ~ Rich

10/10

Ron is my hero! He not only replaced the broken riser and half the resin, but also went the extra mile to unclog my brand new, however pretty expensive $400 electro-touch faucet. And all was done fast and clean (as he always does his job). I am happy to be your customer.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Keep doing it; if it isn't broke, don't fix it.
Any advice to offer fellow homeowners facing a similar project?
Call WaterMart.
1 of 1 people found this review helpful.
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Company Response

I'm glad to hear that everything worked out well, Adrian. I have passed on your Kudos to Ron and he sends back his thanks. He is one of those people who can solve any mechanical problem you throw at him and we're lucky to have him on staff. If you have any other issues or questions, please give me a call or send me a note any time. Many thanks again. Dave.