Reliance Home Comfort

I purchased my house 9 months ago and have been dealing with a lack of hot water ever since. I have had 4 Reliance technicians/trusted advisors look at my tank and give me options. All of which included upgrading my 40 gallon tank to a larger tank or a tankless water heater. Each technician/trusted advisor left stating they would follow-up with me directly, however none did. No call backs, not even notes left on my file. Not to mention the 2 furnace technicians sent to take a look at my tank, and clearly had no idea what they were doing. Finally, after 9 months of refusing my 9 year old a bath (as it would only fill half way before running cold), I called again to have someone come out. The next day, promptly at 8AM as advised, Philip Sirek, a Reliance Trusted Advisor arrived.. He might as well have been wearing a Superman cape! Within minutes of being in my home, he identified that the temperature was turned down on my water tank. 9 months, multiple technicians/advisors, and it came down to simply turning a knob?! Philip encouraged me to test it out for a couple of days, but that if I still felt I needed a bigger tank he would return within 2 days and have it installed. I've since called him back to let him know he fixed the issue and I no longer needed a larger tank. He seemed genuinely happy for me. Philip was polite, punctual, efficient, and appeared to be an overall great guy.

As I write this review, my 9 year old is bathing away in a full, hot, bubbly bathtub. Thank you Philip Sirek (Superman)!