Mike R from Reliance came this past Sunday to replace our water heater which had sprung a leak; he was awesome and did a great job. The tech on the phone initially told us that someone would be out between 8 am and 5 pm to look at the unit; we placed the call to Reliance on Saturday morning. I was surprised and relieved to receive a phone call from Mike at 8:20 am that he would be over in the next 10 minutes to take a look at the tank. Within seconds of looking at the tank Mike knew that it needed to be replaced and set out to remove the old unit and replace it with a new one. Mike did a great job making sure the tank was installed properly and fully functionally before he left. He even took the time to explain to me what the optimal setting was to keep my water heater at and why. Before this I was thinking of purchasing my own water heater but after the service I received I will defiantly continue my service with Reliance.
- Approximate cost of services:
- $0.00
- Company Response
Thank you so much for taking the time to share your experience Chris. We sincerely appreciate your business and are thrilled with the experience that you had with Mike. Thanks again. RM