In July, we had our sump pump replaced by Reliance at which time I asked them if there was a rebate program they told me no. I later found out there was a rebate program through the city of Toronto. The city requires a business license number. To date, Reliance has steadfastly refused to give me the business license number stating that its a union issue in order to protect their subcontractors. I have tried various different attempts to get this number and they simply refuse, and therefore I cannot apply for the rebate program. This is 100% unacceptable and I would highly recommend staying away from Reliance because as a consumer there is no sound reasonable, rational reason why a company will not give me their business license number. Dont be fooled by the size of this company like I was and do your homework. I would not recommend using Reliance and as soon as my service plan expires. I am walking away. .
- Approximate cost of services:
- $650.00
- Company Response
Hello, thank you for your feedback. We are sorry to hear of your experience with Reliance. We are happy to help if you require any further assistance. Please feel free to contact us directly with account details at your earliest convenience. – cmercer@reliancecomfort.com