Reliance Home Comfort

We rented a furnace and air conditioning unit from Reliance at well above market rates for nearly 6 years - a contract that we unfortunately inherited when we bought the house. When we decided to purchase a heat pump several months ago, Reliance would not come to remove the equipment despite many promises to do so. We had to call about 7 times. Each time they would say that a technician would be in touch, and this never happened. When they finally set an appointment to remove the equipment, the technician did not show up. This was hugely problematic because I was having my heat pump installed that day. I then had to re-schedule that installation. After all of this, Reliance offered to waive the charges for March and April, and confirmed multiple times that they had done so; yet the charges remain on the account. I am truly in disbelief that I have been forced contact this company to resolve and re-resolve these issues this many times. I have never written a negative review but feel compelled to do so to warn others.