2 reviews Mississauga, ON Joined 2023/05/04

10/10

Fireplaces review in Mississauga

09/10/2024

After months of trying to find someone to service our 14 year old Napoleon fireplace, I saw Erindales ad. Emailed them and had a call back quickly, appointment set up and they briefed me fully on the service visit.

Keith, their service guy, arrived exactly on time. He was very quick and efficient at finding the problem and then cleaned and spruced up the unit to look and work like new.

He was very pleasant and helpful.

Cant recommend these folks highly enough.

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Job Price

Approximate cost of services:: $250.00

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Deceived Davis'

1 review Burlington, ON Joined 2023/06/22

0/10

Buyer Beware

Burlington

06/22/2023

We contracted Erindale to design and build our fireplace and structure and install a FRAMETV. Once Erindale informed us they knew what they were doing with FRAMETV installations, we were confident they were the riht team and awarded them the business......NOW we are VERY SORRY we did. They didnt build it right and now have walked away from thier obligation. VERY BAD....BUYER BEWARE!!

Job Price

Approximate cost of services:: $14,000.00

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Company Response: Hello Kathy,

We are sorry to hear that you are unhappy with your experience with our company.

You indicated that you are not happy that the television structure was built to house the entire television; however, our contractor was asked by your husband on the day of the installation to build the structure as such, changing it from our original sketches provided to you. Although it was not our preference to build it this way, our contractor did so because he was specifically asked to by the customer on site. At this time, our contractor returned to repair some mistakes he made in this original build on his own time; however, nothing was said at this second visit either about your unhappiness with the size of the niche and you had him repair to the same specs you originally instructed him to build.

Even though we constructed what was asked of us, we still attempted to appease you at our cost and rebuild the TV niche and during these correspondences, we realized that with the unreasonable blame and expectations that were continuing to be expressed that this situation could not be resolved with you. You are still covered under the manufacturer’s warranty; however, we cannot offer the warranty on any labour as your invoice has not been paid in full and we cannot provide warranty for something not fully paid for.

At Erindale Fireplace we pride ourselves on our reputation and we have a longstanding list of happy customers that often come back to us for additional work and referrals. We are sorry that you could not be one of them.

Kyle

2 reviews Burlington, ON Joined 2020/07/22

10/10

Gas Fireplace

Fireplaces review in Burlington

09/30/2022

Incredible team and work. Professional from the the first call to the last nail. Would not hesitate to hire Erindale Fireplace again!

Job Price

Approximate cost of services:: $5,500.00

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Private User

Private User reviews Burlington, ON Joined 2016/04/18

10/10

Very Satisfied Customer

Burlington

05/07/2021

Richard was very knowledgable in selling a 44" linear fireplace to us and helped draw a plan for our basement fireplace/TV wall. When the time came for delivery/installation he made a special trip into Toronto to pick up a part when we became tight on timing and could not wait for the supplier. Daryl the installer was great with the fireplace and gas line installation. It was all done neatly and efficiently. Off staff was friendly and helpful.

Job Price

Approximate cost of services:: $7,000.00

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Company Response: Hi Lidia, thank you so much for the kind review it means a lot to us! Have to agree with you, we have a really great and caring sales and install team. I know they took a lot of care with the whole fireplace process in your beautiful home.
Your basement will be great space when you are done!
Thanks again, Dan

sam.vecia in Toronto

0 reviews Burlington, ON Joined 2020/10/28

10/10

Erindale Fireplace

Fireplaces review in Burlington

10/29/2020

I am a contractor in the Burlington area and whenever I or any of my clients need a fireplace, I call Erindale fireplace. I have purchase at least a dozen fireplaces for projects and they knock it out of the park every time. Their products and service are second to none. The sales staff and onsite installers are top notch. I won’t go anywhere else for my fireplace needs. Cheers to Dan and the crew!

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Job Price

Approximate cost of services:: $1,234.00

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Company Response: Thanks for your great review Sam. We really appreciate it. We love working with such a professional and we value your business. Thanks again!

kevin.fitzgerald7 in Toronto

0 reviews Burlington, ON Joined 2020/10/28

10/10

Fireplace design and install

Fireplaces review in Burlington

10/29/2020

We have nothing but great things to say about Dan and his staff...outstanding quality and service from start to finish. Would highly recommend Erindale to others...thanks again!

Job Price

Approximate cost of services:: $10,000.00

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Company Response: Thanks for your kind review Kevin. The fireplace was a great finishing touch to the amazing outdoor room you created. Enjoy

suehoey7 in Toronto

0 reviews Burlington, ON Joined 2020/10/28

10/10

Gas fireplace

Fireplaces review in Burlington

10/28/2020

We wanted to add warmth and ambiance in our basement. Erindale had many attractive gas and electric models to choose from.

The service and recommendations we received in the showroom was most helpful in our final decision of a gas linear model and the installation was very smooth and professional. Thank you to Dan and the team at Erindale for our gorgeous and cozy fireplace.

Job Price

Approximate cost of services:: $1,700.00

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Company Response: Thanks so much Sue. The model and finishes you chose look amazing in your newly renovated basement.

Private User

Private User reviews Burlington, ON Joined 2019/12/31

First Review

10/10

Gas Fireplace Sales and Installation

Fireplaces review in Burlington

10/28/2020

Erindale Fireplace is a family owned business run by Dan and Tracey. You cannot find nicer people to deal with and who have 30 years in the business.

Erindale Fireplace works with builders and private citizens so you know they can handle any job with confidence and the necessary skills.

All of their employees are professional and courteous and treat your home like their own. I have purchased three units from Erindale Fireplace and have been extremely satisfied with all of their workmanship and attention to detail. You will be too.

Kevin and Heather S. Burlington, ON

Job Price

Approximate cost of services:: $10,000.00

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Company Response: Thanks very much for the great review. We hope you enjoy your fireplaces in your beautiful new home. All the best, Dan and Tracey

Erindale Fireplace

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