- Approximate cost of services:
- $300.00
- Company Response
Thank you for your amazing 10 stars. I'm glad we were able to come out right away to get this fixed.
Azan
Thank you for your amazing 10 stars. I'm glad we were able to come out right away to get this fixed.
Azan
Thank you so much, Matt, for your wonderful 10-star review! We strive to provide the best for all our customers, and your feedback truly puts a smile on our faces. It’s rewarding to know that all our hard work is paying off.
Thank you phill for your superb 10 stars. Your review does mean a lot to us . It's shows through our loyal customers that's our work is appreciated and we go above and beyond for all our customers.
Pressured into unnecessary work with over-priced parts
Ann
When we initially discussed your project on May 5th, 2024, you mentioned the need to replace 8 bathroom taps. During our first meeting with Justin at your condo on Wednesday, May 8th, we discovered there was also two Jacuzzi Roman faucet from the 90s. We communicated several times that these European faucets are not readily available, and I took the initiative to source out 5 different Roman style faucets, providing you with pictures and prices for your consideration. After some deliberation, we agreed on which faucets to install. Additionally, I informed you about the modern faucets that come with matching pop-up connectors, unlike the outdated ones you had .
You requested a second consultation on May 9th, during which we finalized the pricing details, and you authorized us to proceed by providing a cheque for the materials . All the faucets were delivered as planned, except for the two custom Roman Jacuzzi faucets, for which I informed you about the lead times. Despite the option for you to source your own faucets and materials you preferred us to handle everything.Again I have sent you pictures and pricing for everything.
We had thorough discussions about the significant task of replacing the Jacuzzi tub faucet, including cutting into the pink Italian marble to access the plumbing underneath. Both you and your husband approved the plan.
On Saturday morning, May 11th, Justin and I began removing the old faucets, cartridges, and associated parts. We encountered challenges such as clogged drains filled with hair and improper ABS plumbing, which we rectified by replacing them with soldered fittings, as per building code. All theses faucets seem to be never repaired or serviced in 20 years . Despite the unforeseen complications, we completed the work and you expressed your satisfaction with the results, promptly settling the payment.
Subsequently, on Monday, May 13th, I informed you that the remaining faucets were ready for installation. However, you decided to postpone the replacement of the Jacuzzi faucets to a later date. We had discussed that we were going to replace access panel after the work was complete for the Jacuzzi tubs. All this was discussed with you before proceeding all the work.
In a follow-up call, you expressed overall satisfaction with our work, although you mentioned a slight issue with one sink drain, which we agreed to address during the next visit. However, when we offered to proceed with the remaining faucet installations, you indicated that you were not yet ready.
It's disheartening to learn that your experience was not as positive as we strive to provide. We maintained transparent communication via email / text and pictures throughout the process and remained committed to fulfilling our service promises. We are still ready to proceed with installing the remaining faucets and the slow draining pipe whenever you are ready.
We value your satisfaction and are dedicated to resolving any outstanding concerns. Please let us know when you would like us to proceed.
Sincerely,
[Azan ]
Nassar Plumbing
100% Recommend Nassar Renovation!
Thanks sinan for your wonderful 10 stars. Your input means a lot to us.
Thank you Julia for your review
Replaced cracked toilet & Shower Cartridge
Thank you so much for all your kind words. This really does make us proud to know that all our hard work is witnessed from all our customers through these reviews . This is why we love what we do and serve our community .
This review from our valued customer at Nassar Plumbing means the world to us. We are dedicated to delivering the best service to all our clients, treating each project as if it were in our own home. Quality workmanship is rare, and when customers recognize it in our service, it fills us with joy. We gratefully accept these glowing 10-star accolades
Thank you so much for your amazing 10 stars
Thanks Mary for your kind and thoughtful words .We strive to provide the best for all our customers.Thank you again for the 10 stars and we are looking forward to working with you in the future.
Nassar Plumbing & Heating is a professional plumbing company that prioritizes quality over quantity .With a combined experience of over 11 year in the the industry, we specialize in all aspects of residential and commercial plumbing. We strive to provide exceptional customer service and quality workmanship, building long-lasting relationship with our clients by consistently delivering results that exceeds their expectations . Contact us today to schedule an appointment . 647-290-7686 and ask for Azan