The Boiler Shoppe

The Boiler Shoppe is an amazing operation from A to Z!!!!! We had about 5 quotes and The Boiler Shoppe was in the middle of the pack. Steve gave us the quote and left us on our own to make our decision, which we really appreciated! AND we took over 2 months to make a decision. We took our time since it was a big decision to install 3 Mitsubishi indoor units. There were other companies / salespeople who, dare-I-say, almost "harassed" us to sign with them. This turned us off and these companies didn't get good ratings on Home Stars.
Ahmed and crew showed up punctually on work day and they did an incredibly professional job. They cleaned up after themselves and took the time to explain things. You could totally surmise that Ahmed has TONS OF EXPERIENCE installing ductless Air Conditioners.
Also, manager Steve showed up on installation day as well to check on the work, to see how things were going. We really really appreciated this!
All in all, if I could give more than a 10 star rating, I would!!!!!!!!!

Have used a different company who installed 6 units over 20 years. When it came time to replace some of them we decided to shop around, and are glad we did. Everyone at The Boiler Shoppe /Ductless A/C - from the sales person and installation team to the office staff were professional, knowledgeable and very pleasant to deal with. The job was done on time, on budget and to our complete satisfaction. We will be switching our boiler business to them as well. I highly recommend this firm.

Scheduled a much needed cleaning of our ductless AC unit. They did a great job cleaning the unit and only took about 30 minutes. The two gentlemen who came to clean the unit were friendly and helpful. Unfortunately they left a bit of a mess. There was debris left on the stairs (easy enough for me to vacuum), but they also left dirty hand prints on my walls and ceiling which will require me to set up a step ladder on my stairs to clean. I notified the company and they thanked me for the feedback but did not apologize for the mess or offer to come back to clean it. For a AC cleaning service that costs this much I would expect them to leave the space the same way they found it.

Steve and his team are true to their word. From consultation to installation, this process was quick, smooth and very professional. I met with two other companies before I decided to go with The Boiler Shopper/ Ductless.ca. I know I made the right decision.

My wife and I were impressed with your Boiler Shoppe A/C installation team. They arrived on time, installed the indoor and our units quickly with a minimum of disruption and cleaned up prior to their departure. They were courteous and helpful when we asked questions. There was a minor issue with the electric supply which required a different part. The install team made a significant effort to get the part and ensured the system was working properly.

We can't say enough about the install team they are welcome back anytime.

After 10 years of being without AC in our old home we contacted Steve at The Boiler Shoppe to give us options. for our older home. Having no furnace and only base board heat, we had limited options. The appointment was scheduled promptly and Steve was on time. Steve discussed our goals (to keep cool but not freezing!) and knew his stuff. He provided a rough estimate on site and was honest and open to how we felt about it. After contacting a few other companies, we called Steve to say we were ready to do the work and he arranged for the office to set up up with installation. On day of installation and prior, Steve checked in, showed up on site, made sure we were happy. The installers were professional and very detail oriented. After install, the office followed up to ensure all was working fine and they even registered our warranty for us. I am impressed with their commitment to quality service and workmanship throughout their organization and have already recommended them.

I contacted them for heat pump purchase+ installation.
They did good job and fixed the outside unit as I wanted. Overall satisfied with their service. Will continue monitoring the performance and will review again if there come something.

I called The Boiler Shoppe to fix an issue with my boiler. Ricardo sent someone out right away to have a look. The technician, Brandan assessed the issue and set a date for repairs for the same week. I was so happy with the service provided that I decided this was the company I wanted to work with to replace my AC unit. The AC installation went very well and am now all set for the summer ! Thanks to all at The Boiler Shoppe !

Tried to get my ductless air conditioner cleaned and the Boiler Shoppe was the only place that called me back in the midst of a heat wave and Covid-19. They booked me an appointment and kept me updated. They arrived when they said they would and did a great job. They even helped me understand my AC better.

I needed a 9000 BTU split-type unit and got two quotes. When I told the competitor what Ductless had quoted, he said, "I'd jump on it - I can't match that." Pretty good recommendation! Installation by an independent contractor, a friendly, blue-eyed Palestinian named Ahmed who I would ask for again, was very competent and completed very efficiently. Aircon works very smoothly and silently. Looking forward to seeing how the heat pump side of the Mitsubishi unit functions this winter.