Panes Window Manufacturing

Our new Panes windows and new front door are beautiful! The house is so much quieter and there are no drafts whatsoever. They work really smoothly and the cranks are easy to turn. I love them! The installation crew was very good at what they do. The whole process worked well from start to finish.

Pros:
- Quality and aesthetics of the windows are good
- Sales process was efficient and responsive

Cons:
- Terrible installation and messy process
- The sliding door requires a lot of force to close properly (my 7yr cannot close it) - Panes says it works perfectly; during the installation process the two installers slammed the door for about 15mins straight as they knew it didn't fit properly
- Exterior caulking was terrible (see photos), they did come to fix some of it but left one window unfixed
- Lots of drywall damage (see photos - they just added mud and left it for us to repair/finish, they only owned up to it when I asked them what happened)
- The installers intimidated my wife when she attempted to point out the installation flaws but they kept telling her it was 'fine'
- We didn't notice this at first, but we found air leaks in the caulking once we started having cold nights
- The installers left caulking and a razor blade on our deck (our 7yr old found it)
- Never got a call back from the office on this matter, they would just schedule another installer to visit and say everything is perfect

What we struggled the most with, was the fact that they didn't care to respond or attempt to fix it. Once we placed our order, the customer service was non-existent.

We ordered 10 windows for our house reno project. David and Eric were very helpful throughout the process, answering all the questions we had in a timely manner. Our large format mudroom window especially keeps getting complements from the neighborhood. Looking forward to working with them again for our garden suite project.

I got my new windows last week and I am so happy. I am glad that I went for 6 of them at once. I am loving my awning windows in my bedroom, (and living room), and they are creating quite the buzz on the street ! All the windows look and feel like a major upgrade. I have given your name to a lot of people and I expect that you will be getting business in the neighborhood.

I would also like to comment on your fabulous installers, and Anna, who was so pleasant and helpful. You have a great team and great product.

Thank you Alex ! You were the start of something good.

Out of 4 windows, one fixed window broke spontaneously after being installed. Its an expensive triple pane window, the middle pane broke with no reason or explanation. Now one of the windows that open is leaking a lot with the first rain since instalation. They were expensive triple pane windows. Very disappointing, unacceptable poor quality, no customer service. Not worth

We had Panes install 18 windows and 2 sliding doors, the whole process was great, from the initial estimate by Bill, to the communication by their office, special thanks to Julie, and the amazing installation crew of Nick and his helper.
The installers were very clean and the windows look great!
We decided to upgrade and go with black exterior, and we love it, our house now looks modern and we already got many complements from our neighbours.
I would highly recommend Panes as our experience was a great one!

Great company to deal with, easy to order, delivered on time, excellent value for money

Second time buying windows from Panes. They have a great website to order their high quality "Energy Star" rated windows. If you are not tech savvy they also have knowledgeable people available to help by chat or phone. We were thrilled to change our tired 40 year old sliding windows with these beautiful triple pane casements with an amazing "Energy Rating" over 40. This rating qualifies for the maximum Enbridge rebate offer and is not offered by most other manufacturers out there.
Thanks Phil and the rest of the Panes team!

I think it would not be wrong to say that I stumbled onto this great company. Story started with Manny (sales person) who was amazing and so polite while answering all my questions, without him I might have went somewhere else. He saved me so much money through Panes Windows. Than the office, especially Anna, she made all the scheduling happen to suit my needs. Installation crew Nik, Alex and two helpers were true professionals, respectful -answered all my questions. And Nik explained everything about the installed windows. And also to Phil, who especially came to verify the measurements I call him the man with cool Jordans.

My parents had done a renovation of 3 windows and the service performed by Panes was below expectations.

The original quote was non-negotiable and seems like they were more concerned with the sale than the customer. Upon taking the initial deposit, they provided an initial date but calling to follow up with the receptionist, they gave a date 2 months after. Then after a detailed email, the receptionist apologized they made a mistake. Next, they overlooked booking an appointment to take measurements so my dad had called to remind them. Finally, the last straw was when the window was installed, the adhesive on the window was so strong that it didnt peel as you would expect. So they suggested using isopropyl alcohol to remove it. That didnt work. They refused to come back to fix. My dad was able to remove it on his own using a toothbrush. I would recommend the installer discuss with the customer in the future.

The quality of the windows seems to be good but after taking an initial deposit, they didnt follow through with the service.