Dear Penny,
We are genuinely surprised and saddened to read about your negative experience with our moving services. We strive to provide the highest level of care and professionalism to all our customers, and it's disheartening to hear that we fell short of your expectations.
Regarding the broken office chair, we apologize for any inconvenience caused. As soon as the issue was brought to our attention, we offered to either replace the chair with a new one or provide full compensation for its value. We understand that you opted for monetary compensation, and we processed that accordingly.
Additionally, we want to clarify that the spring issue with the reclining couch was not due to any mishandling on the part of our movers. The condition of the spring was pre-existing, and while our team took all necessary precautions during the move, unfortunately, we cannot be held responsible for wear and tear that occurred prior to our involvement.
We take all feedback seriously and use it as an opportunity to improve our services. Your satisfaction is our top priority, and we regret that we were unable to meet your expectations on this occasion. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly.
Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience caused.
Best regards,
Personal Movers