Hired to load 4 bins from 2 homes- moving to one. The movers they sent were amazing and booking was a breeze. The movers were careful and thoughtful. I would have given them a 12/10, but when it came time to unpack the bins- two weeks later, they cancelled on me at 5PM the night before. I had to scramble to find new movers last minute. I totally get things happen, which is why I wont give a bad rating. For the job they showed up for, they were incredible- just left me in a tough situation when they bailed
- Approximate cost of services:
- $4,000.00
- Company Response
We appreciate your positive feedback about our movers and the booking process. We sincerely apologize for any inconvenience caused during the unpacking phase. Unfortunately, an unexpected truck breakdown and logistical challenges left us with no choice but to cancel last minute. We understand the stress this caused and regret any inconvenience. We're committed to learning from this experience to better serve you and future customers. If there's anything we can do to make it right, please let us know. Thank you for your understanding.
Best regards,
Personal Movers