Movers took almost twice as long ..wasted time on my dime
One mover was very slow and left midway. Move was so far behind by the time they sent another guy, the move ended up to take 13 1/2 hours instead of about 8 . Alfred made me pay for it before they even unloaded the truck!! I have yet to see an invoice, (which he said would be sent) and he has not responded to my damage claim for my tempurpedic king mattress that they didn't wrap and got wet and dirty (pointed out to the mover and he admitted it was on them) and also a broken storage cart. I sent the pics to them. I do not recommend!! They do NOT stand by what they promise.
- Approximate cost of services:
- $2,300.00
- Company Response
Dear Christa,
We sincerely apologize for the inconvenience and frustration you experienced during your recent move with us. Your feedback is invaluable to us, and we are grateful for the opportunity to address your concerns.
We are glad that we had the chance to speak with you regarding this matter and to provide reimbursement according to our terms and conditions. Ensuring customer satisfaction is our top priority, and we take all complaints seriously.
We understand your frustration with the delay during the move. We want to clarify that accurate information regarding the quantity of items to be moved is crucial for providing an accurate quote and planning the logistics of the move effectively. We regret any miscommunication or misunderstanding in this regard.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If there are any further issues or concerns you would like to discuss, please do not hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Warm regards,
Personal Movers