Having read great reviews, I emailed Man With a Wrench, received a response in less than an hour from Oleg with technician availability - which was next day. Josh came in the next day and completely dismantled our dryer (pretty interesting to see the "inside" of a dryer!) and figured out that the issue was with the motor. He was able to provide a quote for a repair, which even he agreed, that it would be better just to buy a new dryer. Then he went above an beyond and gave us very useful tips on what brands to look for when purchasing and although we have a gas connection, he tested the electrical plug for the dryer in our laundry room (which worked) to confirm that we could purchase either a gas or electric dryer. Then he took a look at our basement, for where we're looking to install another stack washer/dryer, and gave us some tips on what we would need to have it installed. Amazing service for a very reasonable service fee! Although we won't be following through with this repair, I wouldn't hesitate to call this company for any future appliance repairs.