Pacesetter Homes

Marissa Gabel did a wonderful job helping my wife and I buy our new home. She was always smiling and happy to help. We are excited to move into our new home in Spruce Grove. Thanks for all your help Marissa!

The sales team of Moe and Kate had help us with the dream come true project.Excellent rapport with their clients.After sales support and service are wonderful.Very nice people. Amazing job!!!Lorenzo/Myrna

While buying our first house, the Pacesetter team specially Indy and Gaurav were really helpful and worked very professionally. We are very happy with the service we got from them. They explained everything along the way and checked up on the progress regularly.
We again would like to appreciate Indy for helping us round the year for every bit of clarifications and issues we had. We shall wish him all good luck and will definitely recommend him among our friends.
But the seasonal and warranty dept, never respond on time and require several follow ups,

I had a very good sales representative who was quick to answer all what I wanted to know. I was working with Sunny and Indy. Sunny is friendly, easy to approach and informative. Myself and hubby are happy in our new home and I recommend anyone to ask for Sunny coz he is the best. Good job ..keep it up :)

I thought it was a great idea to include the landscape project with the mortgage/purchase of the house as it will save us time to do the paperworks/legwork on accomplishing the project. However, little did we know that that's the biggest mistake we ever made. We moved into the house last January 2013, and it's already the end of summer of August 2017 and we still didn't have the artificial grass in our front lawn done. They keep on giving us false reassurances that they will come and finish the project and it had been 4 years already. There had been minor flaws in how the house was constructed and were accomplished within the warranty period. It was the landscape that bothered me a lot because we chose to have the artificial grass in the front lawn as I won't be able to keep a healthy looking grass through out the season. I'm tired of taking out the weeds and my neighbors are already complaining at how our landscape wasn't done yet, and they were already blaiming us for the weeds are creeping into their lawn. I have missed two years of not going for a vacation for they keeping on promising us that they will come, and yet no one showed up. I am just wondering if the company just give us back the money intended for completing the artificial grass and we will just find someone else to do it for us.

The process of purchasing the home was great! Indy and his team were incredible. I would give them a 10/10. Now, if only the warranty department personnel were as proactive as the sales people, everything would have been great.

Our nightmare began just after 3 weeks of moving into the house. One day, during a torrential downpour, my wife checked the basement (fully finished) and to her shock, she found rain water streaming into one of the rooms, coming from one of the window wells. The room was already flooded and water already started seeping into adjacent rooms. Since we just moved in, the basement was still unorganized full of boxes still waiting to be unpacked.

We immediately called the emergency plumbing number. To their credit, response was relatively quick. The plumber arrived after 45mins. However, the plumber was utterly useless! All he did was STARE at the flooded window well, as my neighbour and I were frantically scooping the water from the window well. He went in the house to check the sump pump, to which he found was functioning well. He said that the flooding was due to "clogged weeping tiles" and is not his problem. We asked if he at least had a pump we could put into the well, but he answered no, since it is not his business. He left the scene unscathed, with not a single drop of mud on him. USELESS! Anyone could see that the problem was not the weeping tiles but the clogged perimeter drain due to mud/silt build up. Pacesetter failed to put in the gravel in all of our window wells which allowed the mud to accumulate. Couple that with delayed rough grading and we have a recipe for an inevitable basement flooding.

We called the emergency number again and asked whom should we contact next since the warranty dept is closed on the weekend (this was a long weekend to boot). The operator's response --- a resoundingly, pathetic "I don't know." Great! We were very relieved to hear such a re-assuring response. Since it was a long weekend we had no choice but to call our insurance company to deal with it. We could not wait for the warranty dept. to get back to us since it was a long weekend.

The insurance company came in immediately to dry and clean the basement that same day but the root cause of the problem was not addressed. Another downpour and the flooding will inevitably take place again. As we were desperate, we tried to get a hold of the site supervisor and the sales manager. Since it was a long weekend understandably so, their responses were late. To the credit of the site supervisor, Kyle, he came to our house to install a pump, as soon as he got back in town; which should have been done by the plumber in the first place.

Surprisingly, the warranty dept. got back to us as soon as they were back in office and sent someone that day to check the damages. Everything goes downhill from here on...

They told us to cancel our insurance claim since they will be taking care of us. Okay, we did. First time someone came, she took pictures, measurements and assessed the situation. She 'touched' the walls and told my daughter that everything dried well. Hmm, a mere finger test to check for moisture was deemed accurate and sufficient proof for them to tell me that everything was drying well. We demanded for them to come back again to check with a moisture meter, you know what professionals would have done. They did, another wasted time for us, but hey for our peace of mind, it was ok. You would think that they would send someone the first time well equipped to ensure proper assessment of the situation. But, fine, at least they are doing something, right?

They scheduled the flooring company to come in Aug 24th @8:30am, 2 weeks after the second visit of one of their personnel. By 9:15am on Aug 24th, I emailed warranty because no one has shown up yet. I got an automatic response about their transitioning disclaimer BS. Sierra Flooring came 1.5hours late. But I thought better late than never, right. Well, Sierra told my daughter that he would not be able to do the flooring that day Pacesetter failed to give them the measurements and images. They did not know how much flooring was needed. Wait, what!?! Lori came in TWICE to measure and assess and took photos, only to be told that their computer miraculously lost all of those info. It is unbelievable the incompetency that permeates that department. No one got back to us that day on what the plan is.

Hopefully, this saga will end soon because we have guests from out of the country coming and we need the basement completely done and all of the items damaged to be disposed and replaced by then.

I bought a house from pacesetter and since I moved to this house I have so many issues and I called many time to pacestter , they don't answer the phone I email to them but nobody seems to bother about it . After 8 months somebody came to do the jobs hopefully everything will be done, but the biggest issue is my main floor washroom when ever have shower it full with steam and water start running from walls , it's been like this since last 3,4 months . Star macnical came and went ,because fan running ok, their job is done if I have damp in my house that's not there problem. My front door I paid 4000$ I have to struggle to open and lock.. I wish there is return policy then I would return this house to pacesetter. I wouldn't recommend pacesetter to anybody...

I'm very unhappy with the work of seasonal coordinator. We have been waiting for two years to get our deposit for landscaping back and never got inspectors visiting us. All we got were empty promises from seasonal department (ex: we have passed inspection and will get our deposit money back but it actually turned out that inspectors never visited our house and that we have to wait another year because it is too late for inspection; seasonal coordinator will promise to contact us and indicate date/time for inspection but she didn't do it and doesn't follow up or follows up with the whole bunch of other empty promises, etc. etc. etc.) UNHAPPY CUSTOMER!

Yuri

3 year old house in Glenridding, post and beam problem (Leaning, Bent, Curved see in the picture).A lot of crack in ceiling & basement floor. Hire home inspector have a look, he thought it is serious structural defect and required a structure engineer report , tried contact Pacesetter, always say their customer service system under update and no other reponse. So Worry about safety of my family