Roto Rooter

I would like to thank both Cindy in Service Scheduling and Brock, Service Technician for fitting us into the same-day service scheduling and replacing our old cast iron sump pump during a rain storm. Scary stuff watching the sump pit rise!

Excellent response and quality installation in the nick of time. I will be using Roto-Rooter Hamilton for the secondary back up sump pump and battery back up as well.

Dylan Perrault
Burlington, ON

Christopher arrived and did a fantastic job of explaining the issue, correcting the problem and fixing all related issues to restore our drain. This had been going on for months and we had another "professional" before trying to help, who did nothing. Christopher, on the other hand, has put in a proper fix. We are grateful for the quick response and fix.

Christopher arrived on time and began immediately to correct the problem. When finished he explained the problem(an older house) and how to prevent the problem in the future. He then proceeded to ask if anything else would be required or if there were any other problems. We requested a quote on another project and received the quote the next day. Overall we were very satisfied with his service.

Jermaine, who was extremely courteous and professional arrived on time. He looked at the problems on both toilets and explained what had to be done. He was very familiar with the recurring problems of the Kohler toilets, and immediately knew the solution. He resolved the problems quickly, cleanly and professionally. Thank you for your excellent and prompt service. I highly recommend Roto Rooter.
John Ireland

Jermaine from Roto Rooter fixed both issues in my house (tap that would not turn off and a bathroom plumbing issue.) He was very polite, friendly and considerate.

M. Anderson

I had some sewage back up into our laundry tub and were also having glugging noises coming from our kitchen sink when it drained. It's an old house so I wanted somebody to come in and take a look at the drains to make sure they were draining properly. I called and scheduled an appointment with Roto-Rooter. They gave me a 2-hour window in which they would arrive, and the service technician (Andrew) did arrive as scheduled during that window. I also got a call from the office ahead of time when the technician was on his way.

I thought the technician did a great job in obtaining all the relevant information (asking me questions for stuff I forgot to mention) and getting a handle on what the problems where before getting started. He also showed me upfront how much he would be charging (per hour), before he started the work. He snaked the laundry tub and kitchen drains, cleared out a few clogs and advised me on following up for the remaining issues which would be harder to deal with. He did a great job cleaning up after himself which I always appreciate.

Overall I was really happy with the service and will definitely call them again for future drain issues.