Francis Plumbing Heating & Cooling

Heating & Air Conditioning
Ottawa ON K2A 2E3
Write a Review
Write a Review

Recommended Professionals

95%(212 reviews)
68%(2 reviews)
95%(31 reviews)
95%(212 reviews)
68%(2 reviews)
95%(31 reviews)
HomeStars
Heating & Air Conditioning
Francis Plumbing Heating & Cooling
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Francis Plumbing Heating & Cooling

Average customer rating:
8.8 10 (31 reviews)

Sort by

Rob R.
Rob R.
4 reviews Ottawa, ON
10/10

Another job well done

We have been a customer of Francis Plumbing & Heating for a number of years now for our A/C, furnace, and plumbing needs and continue to be impressed by their professionalism and quality service.

We recently called on them to replace our failing 20-year-old external taps and also to replace our main water shut-off valve with a more reliable component.

The plumber sent to our home, Alex Pollock, was personable, knowledgeable, clearly explained the work he was going to do for us, and then got the entire job done to our complete satisfaction in barely more than an hour.

Our wholly-positive experience with Alex is completely typical of our experience with all the other professionals that Francis P&H has sent to our home over the years which is why we continue to count on them to look after all our HVAC and plumbing needs.

Approximate cost of services:
$900.00
Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
10/10

Air conditioning replaced by Ian and Cole

Ian and Cole provided excellent service. They let me know when they were coming, arrived on time, were extremely patient with my questions and interest in how things worked and were installed (Ian). Everything was cleaned up and works perfectly. Really appreciate the service they provided!

Approximate cost of services:
$6,500.00
Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
10/10

Technician

I recommend Kay and Rory. They did a great job and very respectful people. Thank you

Approximate cost of services:
$400.00
Was this review helpful?
Gary in Toronto
Gary in Toronto
2 reviews Ottawa, ON
10/10

Plugged Stack

We had a blocked drain pipe in the basement stack that defied my attempts at clearing.
The Francis Plumbings technician recognized the problem and used his power snake to get rid of the blockage. He solved the blockage problem and now the sinks drain away as they should.
We are glad that the solution was a simple repair with the proper equipment and knowledge.
The total cost was reasonable in light of todays costs of doing business.

Approximate cost of services:
$350.00
Was this review helpful?
Daniel P
Daniel P
1 review Ottawa, ON
10/10

Tankless water heater, HEPA Filter, Humidifier and annual maintenance

Everyone I dealt with was amazing, friendly and Courteous. From getting a list of options and the quotes. the options, pros and cons were well explained and supported with literature. The installations and service were all done on time and within the planned scheduled. They cleaned up the maze of pluming, gas pipes and wiring, the end result is very clean and nothing is the way. Their prices were also very competitive, and i would definitely use again and will be calling them for future maintenance. Also their COVID protocols are very reassuring, they used disinfecting wipes on everything they touch, including hand rails, doors etc.

Approximate cost of services:
$6,500.00
Was this review helpful?
Company Response

it really was our pleasure to serve you. Thank you for choosing our company!

58tim
58tim
0 reviews Ottawa, ON
10/10

Furnace maintenance/ clogged drain

Terry came to fix furnace No heat he found the problem clean the dirty flame sensor and it was back up and running.
Jeff Came to fix a clogged drain snaked the drain for the washer we’re all the other drains fall into and problem solved now I know how to fix it did a great job and gave me some tips

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Thank you for choosing our company - it was our pleasure to serve you!!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Tankless Water Heater

The company came through for us on a time sensitive project. We had moved to a another home and we did not want to be locked into an undesired rental of a hot water tank. Francis was able to install a tankless water heater in a timely fashion. Jeff and Erin did a wonderful job of removing the old water heater and installing the new heater as well as leaving no mess behind.

Approximate cost of services:
$5,400.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

My apologies for the delayed reply - thank you for taking the time to share your experience. We really appreciate it!

Ray G
Ray G
1 review Ottawa, ON
10/10

Boiler Maintenance

Yesterday was the scheduled day for my annual Boiler maintenance. Kyle was right on time. I also knew it would be Kyle because I ask for him each year. This year some water had been pooling under the pressure valve which I thought could be a huge problem. Kyle checked this and discovered that the water was actually condensate leaking from the external copper tube connected to the floor drain. It had been “eaten” through. He replaced it with a plastic one and I have my peace of mind back. Thank you!

Approximate cost of services:
$180.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

our apologies for not responding sooner. We really do appreciate that you took the time to write this review and thank you for choosing our company

juderand in Ottawa
juderand in Ottawa
0 reviews Ottawa, ON
10/10

New Ductless Air Conditioning System

Francis Plumbing and Heating recently installed a ductless air conditioning system in our old home. Not too many companies install ductless systems in homes with radiant heat, so it took us a while to find Francis. JP and Dennis, were exceptional in every respect. We have done tons of home renovations over the years and I can honestly say that this team is the best. They were pleasant, unobtrusive, punctual, professional, polite, and informative. They are problem solvers that go beyond the call of duty. There were no surprises, no delays, and the system works like a charm. And very exceptionally, they cleaned up at the end of each day to the extent that you would not have known that they'd been here. Around the same time, we had Francis (another team of plumbers) come in to repair a major leak, and that too was done professionally and competently. We highly recommend the company and will use it for all of our future plumbing jobs. Sincerely,

Approximate cost of services:
$16,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

our apologies for not responding sooner - thank you very much for the review. We really do appreciate it.

Private User
Private User
Private User reviews Ottawa, ON
1/10

Overprice and no talent

I got a quote saying the work would take an entire day with 2 people needed. It took 2 hours. Hugely overpriced and a big battle to get the price reduced. Then the annoying secretary Who has to phone you continually to pay (I sent check day after work done) and she phoned me 4 times within 3 days. Feeling harassed.

Approximate cost of services:
$1,700.00
Was this review helpful?
Company Response

Our goal is always 100% Customer Satisfaction so discounts were offered and authorized and the phone calls issues were caused by our phone system which has since been fixed. Thank you for letting us know about the issues you experienced so we can make sure this can't happen again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Francis Plumbing Heating & Cooling

"With more than 90 years of experience, Francis Plumbing Heating & Cooling is Ottawa’s trusted provider of HVAC, Plumbing, Heat Pump, Boiler & Water heater related services. Our Our wide service range includes installations, repairs & maintenance for furnaces, air-conditioners, heat pumps, boilers and water filters. We offer after hours ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Ottawa?