The Door Master Inc.

Emailed in the mid morning and the tech came out mid afternoon , the Sunday of a long weekend !
The tech , Simon was very courteous and efficient , fixed the door in no time and got us functioning again .
Very impressed and would recommend to anyone !

What a pleasant experience - never have I been happier to spend money on a repair. One of the garage door cables became kinked and the door wouldn't open. Of course, the car was inside and it was the Friday afternoon of the Labour Day holiday weekend. After numerous fruitless calls to many who profess 24/7 emergency repair (apparently holidays are excluded), I lucked out and Eric cheerfully appeared on Saturday morning. He quickly fixed the problem and explained what had happened.

I mentioned that I was about to replace the doors in the following weeks and he gave me some great advice and a reasonable quote for some new doors and capping. He also suggested I think about updating my older garage door openers that were 20+ years old. Two other quotes were already scheduled for the Tuesday after the holiday, and I am tempted to simply cancel those appointments and go with The Door Master. A quick peek on Homestars confirmed that this company is one of the best.

This is a terrific example of how friendly customer service by a knowledgeable professional can lead to a unexpected larger sale. The next review will be following the purchase and installation of new doors!

Today is Friday, start of Labour Day long weekend, I guess it's very difficult to find a garage door technician. Luckily "The Door Master" came to my rescue. Out of 6 companies I called, their technician (Josh) is the only one who called me back quick (within 15 mins) and told me that he would be at my house within 30 minutes. Josh is very professional, experienced & honest. The $150 price (includes 1 pair of 1/8-inch 9-ft cable & installation fee) is a bit of the high side (lowest is $95) but you get super quick and good quality service with 3-yr warranty. I'm very satisfy with "The Door Master" and their technician "Josh". Highly recommend!

We had problem with garage remote and keypad. The garage was locked out and we did not have the garage door vault keys. The tech Oleg was very helpful, professional, efficient and funny. He helped us to fix the keypad/remote as well after drilled the vault lock system, opened the garage door and reinstalled a new vault lock. Highly recommended. Thank you, Oleg!

Our garage door was not shutting and Steve came and not only fixed the cables but also had a great sense of humor and oiled our motor so it would go smoother. He was awesome! Highly recommend!

I called the Door Master after my garage door seized and was quickly set up with an appointment the same day. Eric the technician was great, very professional! He quickly identified the problem, and had the door fixed and tested. Great work, I will definably recommend your services to everyone!

Initially, my garage door is not able to close all the way because the technician installed the plates that connects the door and the cable is installed too low so it was lifting the door up. I called the head office and they sent the same technician back.

Second time, the technician had came by and adjusted the bracket, however, the garage door is still not touching the ground. He is telling me that my door is slanted and there is nothing that can be done unless we get a new door. I'm very unhappy with the result. I called the head office and they sent the a more senior technician back.

Third time, Steve had came and adjusted the springs and the motor cable. The door now works perfectly fine, it goes all the way to the ground. He provided me with good advice on how to maintain the door.

I called the Door Master to book an appointment and they were able to accommodate me on the same day.

Eric showed up and explained my options, which included repairing the broken gear on the existing opener (20 years old!) or the cost of a new installation. I choose to go with the new installation.

Eric was professional, friendly and informative. There was no pressure, and he was happy to answer any questions I had.

Definitely would use their service again.

I bought a door from this company in 2015. The installation was flawless. Steve and Eric were a pleasure to deal with at the time. Recently it was necessary to have some minor adjustments done, and the company responded quickly. Oleg arrived on time to do the job. He was courteous and patient, taking his time to ensure all was well before leaving. I highly recommend this company to anyone who needs a new garage door.

My garage door came off the track late at night (cable spun out). I called The Door Master and they called me back within minutes, I explained my situation to the dispatcher and she had a technician call me back (within minutes as well). Eric, the technician, arrived promptly and gave me a reasonable quote of 200.00 + taxes for the job which included replacement parts as well (no after hours emergency charges like other companies I called). The Door Master charges $29.00 to come out and quote on the job (very reasonable) and if you decide to do the work quoted then it is applied to your bill. Eric was very professional and meticulous. The work took about an hour. I will definitely recommend The Door Master to my friends.
The Door Master is the real deal and has now become my go to maintenance/repair service. Thank you for the prompt professional service.