What a pleasant experience - never have I been happier to spend money on a repair. One of the garage door cables became kinked and the door wouldn't open. Of course, the car was inside and it was the Friday afternoon of the Labour Day holiday weekend. After numerous fruitless calls to many who profess 24/7 emergency repair (apparently holidays are excluded), I lucked out and Eric cheerfully appeared on Saturday morning. He quickly fixed the problem and explained what had happened.
I mentioned that I was about to replace the doors in the following weeks and he gave me some great advice and a reasonable quote for some new doors and capping. He also suggested I think about updating my older garage door openers that were 20+ years old. Two other quotes were already scheduled for the Tuesday after the holiday, and I am tempted to simply cancel those appointments and go with The Door Master. A quick peek on Homestars confirmed that this company is one of the best.
This is a terrific example of how friendly customer service by a knowledgeable professional can lead to a unexpected larger sale. The next review will be following the purchase and installation of new doors!
- Approximate cost of services:
- $150.00
- Company Response
Thank you for putting so much effort and time into your review! We strive to provide prompt and honest service, and we appreciate greatly your trust for Eric's advice and the company's integrity. Whoever you choose to receive your door installation from, we support you and wish you only the best!