The Door Master Inc.

Garage Doors & Hardware
ON M5A 1A1
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94%

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Reviews for The Door Master Inc.

Average customer rating:
9.7 10 (304 reviews)

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Private User
Private User
Private User reviews Kitchener, ON
10/10

Garage Door Opener Spring Replacement

The springs for our garage opener broke, so the door couldn't open. We called The Door Master and we got a response right away. The technician came within a few hours between the times that he promised. The job was done within an hour. The door opener now works and there is a 3 yr warranty, so the company obviously stands behind its workmanship. The price was also very reasonable; better than other quotes we got that day.

Approximate cost of services:
$400.00
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Company Response

Thank you for taking the time to write such a detailed and amazing review! Punctuality and honesty are two of the most important values that we strive to promote among our staff and technicians; we thank you for confirming that we are living up to this expectation!

Ayman in Burlington
Ayman in Burlington
2 reviews Burlington, ON
10/10

Garage door spring replacement

I have to say this was an excellent experience with the door master right from the service call department to the minute the tech arrived. Josh was very professional and polite. He explained in details what is required to complete the job which was done above my expectation. The price was very reasonable and competitive. I'm extremely happy with the service and I would highly recommend the door master to all my friends and family. Door Master keep up the good work.

Approximate cost of services:
$197.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

What an amazing review, thank you so much! The positive reinforcement from happy clients like yourself is what drives and pushes our technicians and staff to continue to provide exceptional customer service and immaculate repairs!

Private User
Private User
Private User reviews Burlington, ON
10/10

Service Call

Showed up about an hour after my initial call. Was honest about what needed to be fixed, didn't try to sell me more than I needed. Inexpensive service call, pointed out what needs to be fixed and what doesn't.

Approximate cost of services:
$34.00
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Company Response

We appreciate the great review, it is important to us that our technicians are honest and empathetic when providing service - we are happy that we could accomplish this and provide you with a smooth experience!

10/10

Garage Dorr Opener

Job was performed within only a few days of contacting The Door Master. Communication was great. The technician was very friendly, helpful and did an excellent job in a timely manner. When I need another opener, I will definitely call The Door Master.

Approximate cost of services:
$600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are happy that we could provide prompt and efficient service! Thank you for taking the time to write such a wonderful review!

Rodd in Fairfield
Rodd in Fairfield
1 review Kitchener, ON
10/10

Garage Door Repair

My residential garage doors (installed by another company) were running very rough. Oleg arrived from The Door Masters and was a true professional and perfectionist. He took the time to point out every deficiency from the original install and went above and beyond to get them running smoothly. He was also very conscious of not doing more than necessary to control costs. Highly recommended.

Approximate cost of services:
$80.00
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Company Response

We couldn't be happier that our technicians can put themselves in the customer's shoes and provide cost-conscious solutions for our customers! Thank you for writing such a beautiful review!

WaterlooMike in Waterloo
WaterlooMike in Waterloo
1 review Waterloo, ON
10/10

Garage door open/closing intermittent

My spouse had some issues opening and closing the garage door while I was away. I call The Doors Master and they had an appointment right away. The technician came when requested and called before to say he was on his way. He was extremely polite and friendly and respectful of the property. He assessed the system while giving me good information on garage door maintenance. We determined the motor was in good shape, but the door was in need of lubrication and the sensors were quite dirty and possibly blocked. We recently moved into the house, so we had no idea how long it had been since servicing or maintenance. He left us with good information and recommendations if problems arrive again.

Approximate cost of services:
$30.00
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Company Response

Thank you for the great review! We are happy that you are satisfied with the work and the technician, we hope that you will keep us in mind if future issues arise!

Private User
Private User
Private User reviews Waterloo, ON
10/10

Garage Door service

garage door had faulty spring, made a call and they dispatched technician, he(Eric) called ahead of time to make sure we were home, was friendly ,courteous, and knowledgable. Pleased with service and recommendations regarding future service and care of our garage door.

Approximate cost of services:
$430.00
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Company Response

We appreciate you taking the time to write such a wonderful review! It was our pleasure to provide you with exceptional service and we are very proud to have honest and knowledgeable technicians in our midst!

Vince  in Vaughan
Vince in Vaughan
1 review Vaughan, ON
10/10

Amazing Service

Came home around 8:30pm to find the garage door broken. The cable had snapped and needed it fixed immediately. A friend recommended to call the company and Steve literally came within 15 minutes. Steve got the door opened and replaced all the broken parts. Very thankful for the amazing service. Would definitely recommend.

Approximate cost of services:
$50.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Emergency services are our specialty! We try to prioritize customers with emergency situations and are happy that we could satisfy you in your time of need. Thank you for the great review!

Private User
Private User
Private User reviews Mississauga, ON
10/10

garage door

eric gave me a quote one day and had the door in the next day---good service --he explained everything and made sure I was happy with it---he was a clean worker and friendly---I would recommend him to anyone including family---bruce

Approximate cost of services:
$550.00
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Company Response

We are very happy that we could assist you with such efficiency! Thank you for taking the time to write about your experience!

Private User
Private User
Private User reviews Toronto, ON
9/10

Emergency garage door repair

Had an emergency garage door repair that was needed in the evening when the manufacturer was closed. The door was off the horizontal rack that was damaged, creating an unsafe situation for my family and vehicles. Great service from Oleg who fixed it. Thank you!

Approximate cost of services:
$300.00
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Company Response

Thank you for the wonderful review! We constantly try to provide priority service for emergency repairs and are glad that we could accommodate you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Door Master Inc.

The Door Master is a garage repair and installation service serving Toronto and the GTA for over 10 years. Many members of our team are homeowners and understand the importance of up-keeping your home. Our technicians are certified experts, reliable professionals, and provide quality service. We are your "one-stop-shop" for garage door needs. Send us a quote request through HomeStars and you will be contacted by a technician. Clients have the option of receiving a quote over the phone or have a technician stop by for a service call for $29.

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage Door, Replacement panel(s), Garage Opener, Cable, Spring, Keypad / Remote, Weather Strip, Rails/Tracks,
SERVICES
Residential and Commercial garage Repair, Garage Opener Repair, New Garage Door Installation, New Opener Installation, Panel Replacement, Weather Stripping Replacement, Cable Replacement, Spring Replacement, New Keypad Install, Remote Setup, Emergency Response, Garage Lockout,
BRANDS
LiftMaster, Chamberlain
WEBSITE
http://www.thedoormaster.com
YEAR ESTABLISHED
10
PAYMENT METHOD
Cash, Credit, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The Door Master labour warranty 5 years with receipt. Product warranty by manufacturer
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.