Appliance Repair Master

Appliance Repair
Toronto ON M9C1G7
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HomeStars
Appliance Repair
Appliance Repair Master
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62%

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Reviews by rating (past 12 months)

Reviews for Appliance Repair Master

Average customer rating:
8.7 10 (96 reviews)

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Gary Parkinson from Toronto
Gary Parkinson from Toronto
7 reviews Toronto, ON
10/10

Repair Dryer

This company was prompt and on time. The service technician (Avi) was excellent. Everything was explained in detail before the work started. The old parts were left for me to see. The work site was left spotless.
Gary Parkinson

Approximate cost of services:
$500.00
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Company Response

Dear Gary, We really appreciate your time and that you for your business. We will try our best to keep up with good services!

Virginia H in Toronto
Virginia H in Toronto
1 review Toronto, ON
10/10

Dishwasher repair

Really happy with the way this complicated repair was addressed. Our dishwasher is in a VERY tight space with little wiggle room. The drain pump got jammed with a piece of glass. A.B. from ARM patiently removed the dishwasher and diagnosed the issue. Parts were promptly ordered and installed within a week. Lots of testing to ensure there were no leaks. Really impressed by the patience and persistence of A.B. the repairman. Would recommend ARM in a heartbeat.

Approximate cost of services:
$900.00
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Company Response

Dear Virginia H.
It was our pleasure helping you with your appliance. Thank you for the kind words and your time to write a review. We are glad to hear that you are happy with the service provided. Please feel free to contact us in case any trouble with any of your major appliances and we guarantee you the same exceptional service

Paul M. in Toronto
Paul M. in Toronto
1 review Toronto, ON
10/10

Refrigerator repair

When my refrigerator stopped working, Appliance Repair Master had someone out to look at it within 4 hours of me calling. The technician, Avi, explained the problem, offered solutions and had it back up and running promptly and at a reasonable cost. Although I hope to never have to call another repair company, if I do it will be Appliance Repair Master.

Approximate cost of services:
$450.00
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Company Response

Dear Paul , Thank you for taking a minute and leaving a nice review about one of our technician's services. We try our best to provide fast and reliable repairs and we are proud to have very professional and courteous repairmen.Thank you for your business

Private User
Private User
Private User reviews Burlington, ON
10/10

Dryer repair in Burlington

Our dryer was making a thumping noise. We called ARM and they sent someone out promptly. The technician, Avi, listened to my concerns and communicated well with me. He was not able to find the exact source of the problem however he lubricated and cleaned up the moving parts and made sure that everything was tightened up. The noise went away. Unfortunately the felt bushing (lining between the wall and the drum) came out on the next load of laundry. ARM sent the technician back and he repaired it (under warranty). Overall very pleased with the company and technician.

Approximate cost of services:
$180.00
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Company Response

We really appreciate your time and that you for your business. We will try our best to keep up with good services!

 in Toronto
in Toronto
1 review Toronto, ON
1/10

Fridge Repair

I do not recommend this company. The end result is that my relatively new Samsung fridge is worse off then when the technician arrived! :( Not only was the original problem not fixed, but internal components were left dangling in my ice tray (see pic). I contacted the company and we exchanged emails. The picture was provided to them 1 month after the original "repair" was done but due to a miscommunication with my tenants we didn't schedule a specific time for a technician to come and fix it. Now they say it's too late (~4 months later) to fix this even though nothing has changed, the parts are still dangling as originally reported. Furthermore the original problem with water in the crisper is back ... so I'm worse off than I was before I called this company. I understand that mistakes happen but I would expect some level of customer service to correct their mistakes after I paid $169.50. I'm still open to their addressing my complaints but their last message had vague referral to a policy that I was never made aware of and can find no record off. Here's what they said "Few months have passed, and according to our policy, the service call fee applies, as it is considered to be a new call."

Approximate cost of services:
$169.50
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Company Response

Dear Ryan, We understand your dissatisfaction as well as respect your perspective of the situation.
We acknowledge the details you are informing us of. We assure you, all of our technicians are trained and educated to date and are extremely qualified.
What you must try to understand is that it has been over four months since our service was completed. We did respond to your email which was sent to us in November immediately. We have advised you to have your tenants to call us to schedule an appointment under warranty. Nobody has ever contacted us. The warranty permitted on your appliances' has expired.
We understand it's a frustration situation, and we apologize.
Although you stress the ongoing issues, Appliance Repair Master holds a strict policy in direct regard to repairs/installations. Warranty is permitted for 30 days and nothing more.
We apologize for the inconvenience. We do stick by our company policy though.
We apologize for the frustration this may have caused you!
We appreciate your time and business!
Regards, ARM

Rick in Toronto
Rick in Toronto
1 review Toronto, ON
9/10

Dryer repair

I was very satisfied with the technician Avi who came and diagnosed the issue with my gas dryer. The parts were ordered and arrived promptly as did Avi to complete the repair in a timely and professional manner. I was very happy with the service I received with my only issue which I addressed with him being having to pay up front entirely for the parts. I realize that this is company policy. I would call the company again for future repairs.

Approximate cost of services:
$1,000.00
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Company Response

Dear Rick,we really appreciate your time to give us such a wonderful feedback . We trying our best to give our customer best service they deserve. Please feel free to contact us in case any trouble with any of your major appliances and we guarantee you the same exceptional service

joanne from Etobicoke
joanne from Etobicoke
3 reviews Toronto, ON
3/10

washing machine repair

I called this company to fix my washing machine. They showed up when they said they would. However, the technician mis diagnosed my problem and when I gave him more information about what happens during a load cycle, he told me it was the main panel. He did not know how to run a diagnostic on the main panel in order to see what the error codes were. I had to call another company to come who knew what they were doing and eventually fixed the problem which was an easy fix - replacing the actuator. So instead of replacing the main panel for $800. as recommended, I only had to pay $265. The technician's knowledge was very limited and I would not recommend this company.

Approximate cost of services:
$67.00
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Company Response

Dear Joanne,
Thank you for your response about our company’s service. I apologize for the frustration and disappointment that you have experienced. Nevertheless, our company does the repairs to last for a long time, moreover, we aim to solve the core of the issue, not the basic temporary fix. The reason of the failure of the actuator was the problem with the main control board. We did not take any advantage of you, we provided you with the estimate only and technician actually recommended you to replace the appliance as the whole, as he understood that it will be more financially wise for you to do. You ended up paying the service call only of $67.80 for the expert and skilful diagnostic which prevents from future failures. We have provided you with the total cost of the repair including service call, the cost of the part and installation. We have experienced and knowledgeable technician working for many years in this field and we guarantee professional and reliable service. As I have mentioned above, our intentions are to find the solution that will help the appliance to run for a long term. That is why we are troubleshooting the major cause of the issue. I apologize again and hope you understand our intention which are appropriate and ethical.
Thank you for your time and business
Regards
ARM

Evan in Mississauga
Evan in Mississauga
1 review Toronto, ON
10/10

Dishwasher Repair

Appliance Repair Masters provided excellent service. They were prompt and very reasonable. After fixing my dishwasher, it was not properly put back in place and they came back as soon as I called to fix the problems. I highly recommend them!!

Approximate cost of services:
$400.00
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Company Response

Dear Evan,we are very pleased to experience the appreciation attitude and see that our clients are satisfied. Thank you for taking a minute from your busy schedule and writing the positive review. We will all keep up the good work Thank you again ARM

Edna in Mississauga
Edna in Mississauga
1 review Brampton, ON
10/10

The Best

The repair person, Avi, was very punctual, polite and courteous. He explained what was needed and helped us make a decision whether to repair the appliance or not. This is the second time we have used the service and wouldn't hesitate to call them again.

Approximate cost of services:
$800.00
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GORDON in Mississauga
GORDON in Mississauga
1 review Toronto, ON
10/10

Came on a Sunday!

We were really pleased with the service and the level of work done on our dishwasher and dryer. We were also pleased that they came on a Sunday without additional charge. Definitely call them first next time we need appliance repair!

Approximate cost of services:
$1,100.00
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Company Response

Dear Gordon,
We are showing gratitude in regards to your truthful and earnest opinion. We appreciate every client and looking forward to work with you in the future. We guarantee the same outstanding service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Appliance Repair Master

Appliance Repair Master 244 Brown's Line, Etobicoke, ON M8W 3T4 appliancerepairmaster. ca (647) 492-2965 Appliance Repair Master has been in business for many years. We offer full range of appliance repair services in Toronto area. We have only experienced, customer oriented professionals. Our company has build thriving business on referrals ...
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