City Appliance & Refrigeration Services

Call around to have my fridge repair and there was no show from this other company
Called Mr Sagoo and he immediately took over the matter and repaired the problem in an hour!
THIS COMPANY IS THE BEST IN THE WEST !!!

superbowl Sunday and our freezer went on us, was in a really bad bind and we called home star and they were within the hour. Would recommend them to anyone

Called tech Saturday. Said he would be out that day or Monday. Showed up Tuesday. Quoted $125 to recharge freon in fridge. I approved. Looked at dishwasher and washer. Said dishwasher needed new motor but failed to follow up with quote for said motor. Said washer was too old and double be fixed but it is less than 3 years old (and not a cheap machine by any means). Found charge on my cc for $315 when the only authorized work was the freon for $125. No invoice was provided. Very unprofessional.

After two plumber visits and another repair company no show, I called City on a Friday night and his son arrived promptly on Saturday. He was courteous and professional, and made many attempts to correct the problem. When he couldn't resolve it, he refused payment and said, "My dad will come. If he can't fix it, no one can." Sure enough, it was fixed Monday and the communication with the service was excellent. Thanks again!

Called to have my LG dryer fixed, was asked to text my information. Minor irritation, as the person I spoke with wasn't super friendly. After an exchange of texts, received confirmation that someone would be at my place between 11-1 the next day. At 1:15 I sent a text as no one had come. I was provided with the number for the technician and told to call him myself. I don't really think that was appropriate and is ultimately the reason why I did not score them higher as a recommendation or satisfaction. The customer should not need to coordinate. When I did reach the technician, he was pleasant and apologetic.
With respect to the quality and speed of service, I was very pleased. The tech swiftly diagnosed and fixed the issue. I can't complain here. He was excellent and speedy. Was in my view overcharged for a part but he had it, and it's still cheaper than a new dryer. I would use this company again but scored lower due to the concerns with service.

I called City Appliance and they were there 3.5 hrs later. They fixed my dishwasher quickly. I have had no further problems with my dishwasher. Job well done City Appliance.

Called at 7 am, here at 1:30 pm, fixed in 15 minutes. The most efficient service ever received and much appreciated. Thank you for excellent service. I will be a repeat customer.

Paula

Mohinder was fast and great. He repaired my fridge. My freezer was not working and he replaced my relay and starter switch. I would highly recommend this company. City Appliance has been great to me in the past as well.

The dryer in a property I own and rent out stopped working so I called City Appliance based on the Homestars reviews which were very high. I arranged for the repairman to come out on Monday morning and meet the tenant at the house and to do the repair. I got a text from my tenant a few hours later saying the repairman determined the start button was broken, but instead of replacing it he simply bypassed it and it now worked.

I then received the invoice from City Appliance which included a $50 charge for a new button. At the same time, I got a call from my tenant saying the machine stopped working after 3 cycles. I called the repairman back and told him the machine stopped working again, and also, asked why I was charged $50 for a new button if he didn't replace it. He insisted he did replace it. I told him the tenant told me that he didn't, and he insisted he did and would show me when he came back out to fix it again. We arranged for 1-3pm the following day, so I told my tenant he needed to be home at that time and to ask the repairman to show him the new piece he said he put in.

The next morning I got a text from the repairman saying he made a mistake and that he shouldn't have charged me for the button since he didn't replace it, but that he would be back between 1-3 to fix it without charge. At 4pm I got a call from my tenant (who had taken time off work to be there between 1-3) saying the repairman didn't come. I called the repairman and he said he was tied up at another job and wouldn't make it that afternoon. I asked him why he wouldn't call to let me know and he just said "I'll come tomorrow instead." My tenant was not happy.

The next day a different repairman came from City Appliance and finally fixed the dryer. He said the other guy hooked up the electrical wrong and that was the problem.

So, in summary, City Appliance tried charging me for a piece that they didn't use and only refunded the cost after I told them I knew it wasn't used, didn't show up for the follow up appointment and didn't have the courtesy to call and let me know, and ultimately did a poor job in fixing the machine to begin with.

I would not recommend City Appliance because I feel they tried to rip me off, and then didn't have the basic customer service skills to call me and tell me they couldn't make it to the appointment. I now have to deal with an angry tenant.

Very prompt, efficient and courteous service! Mr. Sagoo came within 3 hours of calling and very quickly was able to assess and repair my refrigerator. I had tried several other appliance repair businesses and neither were polite, helpful or able to come today or during the weekend and said possibly Monday, which would have left me without a fridge for 4 days. A very nice man, I would highly recommend City Appliance!