sarahg in Edmonton

*This review is overdue, experience was in mid 2015.* Went downstairs to find bubbles and water all over the floor. Chose this business after reading homestars review (and to be honest, because we were panicking). Rick arrived at our house at around 8:30 and was there for several hours. He was pleasant, professional and cleaned up the area he was working in. The cost was more than fair for a Sunday night call out, and it was clear to me that he was not attempting to charge us more than was fair. He was happy to educate us in the process and managed to snake out the drains which was partially blocked to the main. Highly recommended, and if I'm ever in the unfortunate position of needing to do business with him again I would not hesitate to call.

Called to have my LG dryer fixed, was asked to text my information. Minor irritation, as the person I spoke with wasn't super friendly. After an exchange of texts, received confirmation that someone would be at my place between 11-1 the next day. At 1:15 I sent a text as no one had come. I was provided with the number for the technician and told to call him myself. I don't really think that was appropriate and is ultimately the reason why I did not score them higher as a recommendation or satisfaction. The customer should not need to coordinate. When I did reach the technician, he was pleasant and apologetic. With respect to the quality and speed of service, I was very pleased. The tech swiftly diagnosed and fixed the issue. I can't complain here. He was excellent and speedy. Was in my view overcharged for a part but he had it, and it's still cheaper than a new dryer. I would use this company again but scored lower due to the concerns with service.