Roy Inch & Sons Home Services by Enercare

Formerly Roy Inch & Sons Service Experts
Heating & Air Conditioning
London ON N6E 2Z9
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HomeStars
Heating & Air Conditioning
Roy Inch & Sons Home Services by Enercare
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94%

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Reviews by rating (past 12 months)

Reviews for Roy Inch & Sons Home Services by Enercare

Average customer rating:
9.7 10 (558 reviews)

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Private User
Private User
1 review London, ON
10/10

Furnace Annual Service

Signed up for the monthly platinum plus agreement.

Very pleased with our service person, Jesse, who was assigned for this service. Very knowledgeable, professional and personal with excellent customer service skills. Went over and above to explain everything, and was very thorough. Would certainly recommend Jesse to anyone for their services needed.

Approximate cost of services:
$16.89
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Company Response

We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience with Jesse!

Private User
Private User
Private User reviews London, ON
10/10

Furnace Maintenance

Brandon performed my routine furnace maintenance today, and I was very happy with his work. He was punctual, friendly, respectful of both me and my house, and he patiently taught me a few new things about my furnace. I've always been happy with the technicians from Roy Inch, and Brandon was no exception. Thank you Brandon!

Approximate cost of services:
$150.00
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Company Response

We're very glad to hear that you were extremely satisfied with the level of service Brandon provided!

Maguired55 in London
Maguired55 in London
1 review London, ON
10/10

furnace Inspection.

Brandon Inch came today to do a furnace inspection. Fast, timely, polite and thorough best describe his service. He took the time to write up a quote to replace my water heater which will ultimately save me money. Can't say enough good things about Roy Inch and Sons! Best in London!

Approximate cost of services:
$0.00
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Company Response

We're so thrilled to hear that Brandon demonstrated top notch service!

Private User
Private User
Private User reviews Saint Thomas, ON
0/10

PUMP AND PRESSURE TANK INSTALLATION

ROY INCH DOES NOT STAND BEHIND ITS PRODUCT WARRANTIES - IT REFUSED TO PROCESS ANY DOCUMENTATION OR PROVIDE ASSISTANCE TO SUPPORT A WARRANTY STILL IN EFFECT TO REPLACE A DEFECTIVE WATER PRESSURE TANK. ITS REP JUST DIRECTED ME TO THE MANUFACTURER IN THE U.S. WHO COULD NOT PROCESS ANY REPLACEMENT/REFUND WITHOUT DISTRIBUTOR'S DOCUMENTATION FOR CROSS BORDER REGULATIONS. THIS INFO NEEDED TO COME FROM THE DISTRIBUTOR AND/OR ROY INCH BUT ROY INCH WOULD NOT PROVIDE THIS. AFTER 4 PHONE CALLS I WAS ABLE TO FINALLY GET THE DISTRIBUTOR'S NAME BUT NO OTHER CONTACT INFO. i CONTACTED THE DISTRIBUTOR WHO NORMALLY DOES NOT DEAL WITH PRIVATE CONSUMERS BUT RATHER THE RETAILER OR SERVICE CO.
ROY INCH TOLD ME THEY DO NOT HANDLE PRESSURE TANKS SO THEY COULD NOT HELP ME - YET THEY INSTALLED IT - SO THEIR 100% CONSUMER SATISFACTION DOES NOT APPLY TO THE PRODUCTS THEY SELL.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

We apologize for your experience. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you.

dhandford in London
dhandford in London
1 review London, ON
10/10

Furnace and Water Heater Installations

Barry and Jeremy did a great job installing our furnace and water heater.
They were both very helpful, courteous and professional. We recommend them and your company for excellent customer service.

Approximate cost of services:
$0.00
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Company Response

We are happy to hear of your satisfaction with the work that was provided by both Barry and Jeremy!

Jeremy in Innisfil
Jeremy in Innisfil
1 review London, ON
10/10

Routine Maintenance

Brandon Inch came today to do the yearly check on our furnace and water heater. He explained everything very well and was very professional and his customer service skills were great!

Approximate cost of services:
$0.00
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Company Response

We are thrilled Brandon could be of service!

Rich in London
Rich in London
1 review London, ON
10/10

Excellent Installers

I have never wrote a review of a service but am compelled to write a 5 star review of my installers Milton and Omar. I had purchased a new furnace, AC, and water heater. All were to be placed in new positions and extensive duct work was required as well. Both Milton and Omar were not only efficient and hard working they exhibited true customer service by collaborating with me on the all placements of the new products as well as duct work, electrical services and plumbing location. Many thanks to them and moving forward, because of my experience, I will be recommending Roy Inch to my friends and family.

Approximate cost of services:
$12,000.00
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Company Response

Rich, we're very glad to hear that you were extremely satisfied with the level of service Milton and Omar provided!

Dean Finlay from London
Dean Finlay from London
2 reviews London, ON
10/10

Service

Thank you so much Jesse for your outstanding service, professionalism, and expertise! Great job today! You are truly asset and wonderful resource. We appreciate your honesty and assistance in fixing our problem.

Approximate cost of services:
$0.00
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Company Response

Dean, we are so delighted to hear of your satisfaction with the work that was provided by by Jesse!

Coventry walk in London
Coventry walk in London
1 review London, ON
10/10

New Amanda furnace and AC as well as smart thermostat

Adam was very professional , courteous and helped us feel secure in choosing the best new furnace and A C for our needs.
Milton and Omar are pleasant, tidy, knowledgeable installers who ensure that the home owner knows what their getting and how to use it.
Very pleased with the entire process.

Approximate cost of services:
$9,500.00
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Company Response

We're very glad to hear that you were extremely satisfied with the level of service that was provided by the team!

Boom in London
Boom in London
1 review London, ON
10/10

Attention to detail

Brandon Inch was very thorough with his inspection and service on our Furnace. He confirmed that we do in fact have a faulty control for the humidifier. It was suspect to be faulty since its installment in 2013, but never properly verified until now. It was wonderful to have such a great technician this time around.

Lastly, he called me from his work vehicle while parked behind my garage upon leaving just to tell me that I forgot to close my garage door! This is the reason we stay with Roy Inch. People who genuinely care about their customers!

Thank you Brandon!

Approximate cost of services:
$0.00
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Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided by Brandon!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roy Inch & Sons Home Services by Enercare

Roy Inch & Sons Service Experts has been in business for over 91 years & is considered as the leading heating, air conditioning & plumbing provider in London & surrounding area. Roy Inch & Sons Service Experts provides great service, works with integrity, uses honest business practices & employees the ...
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