Roy Inch & Sons Home Services by Enercare

Formerly Roy Inch & Sons Service Experts
Heating & Air Conditioning
London ON N6E 2Z9
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Heating & Air Conditioning
Roy Inch & Sons Home Services by Enercare
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94%

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Reviews by rating (past 12 months)

Reviews for Roy Inch & Sons Home Services by Enercare

Average customer rating:
9.7 10 (558 reviews)

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N6C2E2 in London
N6C2E2 in London
1 review London, ON
10/10

Installation water heater by Milton and Pete

As always, they worked very well. A clean job, well installed. Lovely people. Milton came several times for other jobs, it is reassuring to see that good workers remain with the company.
Cristina

Approximate cost of services:
$0.00
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Company Response

Thank you for your continued trust in our services!

pola150 in Ottawa
pola150 in Ottawa
1 review London, ON
10/10

hot water tank

Our water heater started leaking and John was at our house the following day. John was very informative and easy to deal with.
Omar and Krys installed the following day. So polite and friendly ! Also very informative and wanted to ensure that I had no questions before they were finished. They went over the features for the tank and we appreciate that they also replaced the valves. They were neat and tidy and covered the floor from the front door to the basement. John came back for a final check two days after instalment to make sure all was well. I would definately use Roy Inch and sons again.

Approximate cost of services:
$1,600.00
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Company Response

Thank you for this great review and recommendation!

Robert Martin in London
Robert Martin in London
1 review London, ON
10/10

new Furnace & Air Conditioner

I have had Roy Inch to our home on several occasions to do work for us & have always been satisfied with the service. Earlier in the week one of their employees came to the house. H was extremely helpful by answering all my questions. The 2 workman installed the furnace & air conditioner also did a good job & should be commended.

Bob Martin

Approximate cost of services:
$7,500.00
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Company Response

Thank you for your continued support! We are happy to hear that we delivered the services needed.

Bob in Saint Thomas
Bob in Saint Thomas
1 review Saint Thomas, ON
10/10

Water Heater Installation

Sean and Matt did an excellent job installing our new water heater. They were very personable and took the time to answer any questions I had. They cleaned up after they were finished (in fact the area was cleaner than when they started) and even took our old water heater away. Sean and Matt deserve a 5 star rating.

Approximate cost of services:
$0.00
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Company Response

Bob, we are happy that the team worked together to provide you with a great experience. Thank you for taking the time to mention your satisfaction with our services!

Switch in London
Switch in London
1 review London, ON
10/10

Install... More like in their element!

Okay, first off sorry for the bad pun in the heading.

Put there men are un-real! They had their boss come out for a quote. (I had an..... Unusual job for them) I received a quote for the first half of the job. Then we were left with 2 options of how to finish the job.... I received a quote for both options. How open is that!? Awesome.

When Mat and Shawn came back for the 2nd half of the job they spent all day completing the work. Also, they are crazy pet friendly. My dog botherd them a few times and they just laughed and pet him. How nice.

Now, when fabricating the new duct work these two technicians made measurements and sent that off to the shop to be made. They went and picked up the first one when it was ready, but then there was some down time. But my cost never varied from the quote I was given! And while they were waiting for the final part to be delivered they had lessons they could complete on their phones. These classes are provided by the company. It's good to know that this company not only has licensed workers, but also keeps up their education and maintains such a high level of knowledge in their employees.

Look I could go on. But, I won't.

Approximate cost of services:
$1,200.00
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Company Response

We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience! Thank you for taking the time to share your feedback with us. There is nothing better than knowing we were able to help you and meet your expectations!

Hanna in London
Hanna in London
1 review London, ON
10/10

Furnice problems

Thank you Brandon B. and Nathan for highly professional, kind and customer friendly help related to my furnace which had to be repaired at 1:00 am. Thanks Roy Inch !

Approximate cost of services:
$140.12
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Company Response

Hanna, thank you for your business and this wonderful review. We really appreciate it!

RC in Saint Thomas
RC in Saint Thomas
1 review Saint Thomas, ON
9/10

Annual furnace service by Jesse

Jesse did our furnace service and was the most complete young professional you could ask for. When ever I popped down to see how things were going he was very thorough in explaining his process of service.

Approximate cost of services:
$100.00
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Company Response

Thank you for taking the time to mention your satisfaction with Jesse's service!

Gary & Rose in London
Gary & Rose in London
1 review London, ON
10/10

Furnace needed servicing

I had the pleasure of having Craig and Jesse attend my home today for a furnace issue. They arrived on time. I had a conversation with them to explain the problem we were having. With in a very short time they had determined what the issue was. They explained to me what needed to be done. Both Craig and Jesse were very friendly and professional. The problem was fixed and the furnace was back together and working great. I can't remember the last time the furnace worked this well. I would have no problem contacting Roy Inch & Sons in the future if I have any further problems with my heating or cooling. Thanks to Craig and Jesse.

Approximate cost of services:
$225.00
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Company Response

Our business is built on our reputation and the feedback we receive from customers like yourself helps to drive our continued success. Thank you for your kind words regarding Craig and Jesse’s top notch service!

John
John
1 review London, ON
10/10

Jesse

Jesse provided excellent service. Very happy with his work.
He is communicative and professional.
I don’t have any additional words, but since I need thirty, I had to add this extra sentence.

Thanks
John Lean

Approximate cost of services:
$217.00
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Company Response

John, we're thrilled that Jesse demonstrated top notch service!

Tom & Nancy in London
Tom & Nancy in London
2 reviews London, ON
10/10

Defective heat exchanger

Josh Bettencourt called ahead and arrived on time; he was very courteous & professional. He discovered we had a defective heat exchanger on our furnace while conducting a regular service call. Needless to say we were glad to find out we could have had carbon monoxide leaking through the house (even though we have detectors), it's good to know this was discovered. We ended up ordering a new furnace/air conditioner from Roy Inch the same day with install scheduled 2 days later. Very important during January weather! Highly recommend Josh Bettencourt for service!

Approximate cost of services:
$99.00
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Company Response

We appreciate your business and are pleased to hear that Josh was able to provide you with the top notch service that you needed!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roy Inch & Sons Home Services by Enercare

Roy Inch & Sons Service Experts has been in business for over 91 years & is considered as the leading heating, air conditioning & plumbing provider in London & surrounding area. Roy Inch & Sons Service Experts provides great service, works with integrity, uses honest business practices & employees the ...
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