Sandpiper Energy Solutions

If you're looking for good customer service and timely technicians, KEEP LOOKING.
We built our home and Sandpiper was the builders choice (NOT OURS!). We have had nothing but incorrect billing and now terrible customer service since day 1. Our rental water heater started leaking yesterday. Immediately I called and was told someone would reach out to me within an hour to set up a time. Fast forward to the next day, 9am, still no call. I called SIX times today, spoke with a different "customer service rep" each time and each time was told a technician would call within the hour. Each hour passed and still no call. I immediately called at the 1 hour mark. I asked to speak to a manager on my last call and was told "they were too busy". So we are now on day 2 with no hot water (and a child), with a technician apparently coming tomorrow....only to have to wait how long for a replacement unit?

Absolutely ridiculous.

Friday evening no hot water.called they said can't change unit til Monday. Called again and they said would be done Saturday. No one showed .called again and they only cared about selling me more expensive equipment I didn't need. Still waiting. Help!

I have had nothing but a horrible experience with this company. I made the mistake of renting a boiler system from these guys for my business and I can't even count the amount of times it's gone down and how much business they cost me! My biggest complaint is that every time I have been in no heat situation, it's 4-5 days until anyone comes out, you have to constantly call for days. I've never been contacted by a manager to rectify how much this faulty equipment has cost me.

I sold my house and moved and had major issues trying to get my name taken off the account. Many many calls many emails lawyers involved and Finally !!!!!! A person who helped me get my name off the account.
Kristen was amazing. So so helpful. You are lucky to have her!!! Thank you Kristen after months of aggravation its finally done!!!

My house has a tank rental with Sandpiper Energy and I woke up without any hot water so I called the service number just after 8:30am. Spoke to someone live right away who asked a few questions to troubleshoot the issue. The customer service agent said I would hear from someone within 3-4 hours to confirm what time they could have a service technician come out to investigate. A call came 2 hours later and confirmed a 1-4pm appointment window for that day. I received another call about 30 minutes later saying they could have someone there earlier if that worked (which it did) and a technician was there around 11:30am to fix
the issue. This was my first experience needing service. Amazing service
and response!

If you want to wait 12 days to get a new hot water tank and prefer to only have cold water, then Sand Piper is the one to go with!! Plus, when you are told that you would have you to pay for a new tank, evn though you have a "rental.." Eventually thwy covered the cost. Don't bother trying to call. They don't answer the phone and when they do, they are rude and not helpful at all.
They shoyldn't be allowrd to be in business. If they call telemarkwting (they do), the best thing to do is hang up the phone and block their number.

Had a rental water heater. Called on hold for 15 minutes before they answer and disconnect. After this happened a few times the rep took my cell number and promised to call back. She never did so I spent another hour the next day calling.
When I finally got through I wanted to speak to a supervisor to complain. I was told that one of the 3 will call me back. It's been 2 weeks with no returned call.
Now that I see the reviews I'm not surprised that no one there is accountable. You can claim because the supervisors aren't doing their job either. Surprised they can do business like this and survive.

Stay Away this company. I had a hot water tank rental from Sandpiper since 2015 from the previous home owner which I didn't have any problem until November 2021 when it broke down. I called Sandpiper and they said its time to replace coz it reaches its maximum been more than 12 years. The company been billing me thru my bank even I don't have the tank anymore. I called them last March to close my account but until April they still charge me. Called them again,passed my call from one person to other person. They told me inorder to close my account I need to pay 100 dollars and they will send me bill. Nothing bill came. What a horrible experience? AWAY FROM THIS COMPANY.

I am a landlord with a multi-plex in Mississauga managed by a property management organization. We replaced our own water heater with two units rented from Sandpiper. We are paying for two units through our property manager. However, for nine months, I have been receiving calls, texts and emails from Sandpiper requesting or demanding payment. I have informed them over a dozen times that all invoices are paid through our property manager. Our property manager informs us that she is also receiving requests for payment for a third unit, which we dont have.

Tricksters or imbeciles? I am not sure which but am so disgusted that we will be purchasing our own units to replace the rentals.

About two years ago, this company entirely stopped sending my family and I invoices. We continued to go to the bank with an old bill and pay bi-monthly as we were instructed, even though we did not receive a bill for over two years, we continued to try and do our part. They changed their billing cycle - WITHOUT NOTIFYING US - to monthly, from bi-monthly, and now are claiming that we owe them nearly $200 in outstanding balances. This company has some of the worst, most aggressive, incompetent and viciously rude "customer service representatives" I and my family have ever had the misfortune of dealing with at any time throughout our lives. They are unhelpful and mean-spirited. Never, NEVER sign a contract with Sandpiper! NEVER!