I have been using furnace & A/C direct for the past 3 years.. I have always found them to be respectful, caring & knowledgeable.I don’t feel that their technicians have ever tried to talk me into additional services even though my unit is 18 years old.He did recommend but didn’t force me to go for the replacement. I once had an emergency situation, when my Furnace was giving trouble.That’s when I realized how prompt furnace & A/C directs response was. I will always remember the young man named Arthur who came at my house late in the evening on the coldest night of the year to fix my furnace. I have found great peace of mind with their services.