Vinylbilt Windows and Doors

We purchased Vinylbilt windows and patio doors in 2014 including the lifetime transferable warranty. In early 2022, the patio door unit had seal failure in both windows. The original installer had retired. Eventually we contacted Vinylbilt directly. They told us the patio doors were manufactured by Sunview Windows and Doors and helped us through the process of sending photos of the condition of the windows and the identifying manufacturing stamps on the windows themselves. This information was forwarded to Sunview. In about two weeks we were contacted by Sunview to set a date for replacement of the faulty windows. Two installers showed up and very efficiently replaced the windows. We were pleased with the efforts of both Vinylbilt and Sunview in this matter!

August 16, 2022. I had a contractor install 12 Vinylbilt windows in 2008. They have performed very well, except for one that developed condensation between the panes. I contacted the service department at Vinylbilt and they were very cooperative. They agreed to replace the window and I would do the installing (it was actually fairly easy to replace the glass). It took 2 or 3 weeks for them to build the window size I needed. I then went to their Vaughn office to pick it up. The staff were pleasant to work with and I'm pleased that I didn't have to pay anything to get my window fixed. The only thing that could have improved this warranty service is if they shipped the window to me for installation instead of me having to get across the GTA to pick it up personally.

On an island in Georgian Bay my windows are critical to comfort (cross breezes on hot days) and to happiness (great views of loons, herons, turtles etc) and to cats who transit thru windows 50 times a day (not an exaggeration). One window had broken and VB sent me the parts quickly at no cost. I couldn't figure out how to replace the parts. Finally called VB and talked to Rebecca. To my astonishment, for $200, they sent a technician all the way here - 2 to 2.5 hour drive one way. He arrived on time and replaced the parts, replaced worn parts on more windows, and applied silicone spray lube - who knew windows need lube - they are now super slidey. Yup - we now play with them - video to come.

Had to replace glass on one of my Windows I had installed a few years back . They were able to have a replacement within a few weeks. The installer was very professional and the repair went smoothly. Thanks for the stress free warranty repair.

Had a window repair done, service technician was knowledgeable with friendly service..I am happy with job done..

Punctual, efficient, polite. extremely clean as they clean after they do the work.
Easy to do business with.

Seal broken the worker put in a new window. He was efficient clean friendly and curious.l was very pleased.

Great service arrived on time and did the repairs as requested. Very friendly service man.

Two windows were replaced under warranty after approximately 20 years after initial installation. This is the second time one of the windows seal failed.

One of eight products purchased about twelve years ago failed leaving window cloudy. Contacted dealer and approximately 60 days later we received replacement. Technician, Jonathan, arrived in scheduled time frame, was very professional and efficient. He even noticed a flaw in latching mechanism and replaced. Very happy with how the warranty was handled.