August 16, 2022. I had a contractor install 12 Vinylbilt windows in 2008. They have performed very well, except for one that developed condensation between the panes. I contacted the service department at Vinylbilt and they were very cooperative. They agreed to replace the window and I would do the installing (it was actually fairly easy to replace the glass). It took 2 or 3 weeks for them to build the window size I needed. I then went to their Vaughn office to pick it up. The staff were pleasant to work with and I'm pleased that I didn't have to pay anything to get my window fixed. The only thing that could have improved this warranty service is if they shipped the window to me for installation instead of me having to get across the GTA to pick it up personally.
- Approximate cost of services:
- $0.00
- Company Response
We pride ourselves on excellent customer service. We are thrilled you had your window replaced and installed in a timely matter. Thank you for leaving us a message.