Vinylbilt Windows and Doors

I have a window which required service. VinylBilt stood behind their product and proved to be very responsive and helpful

Vinylbilt Windows and Doors-were helpful with instructions from the first contact. Requirements for repairs/replacement parts to meet warranty coverage was clear and no hassle coverage. The sending of replacement parts was timely and in good order. Thanks for the promptness.
Bruce
dahms2510@gmail.com
N4N 3C1

We had a large bay window installed in 2016. A few weeks ago, Oct 2024, the latch to lock the window broke. I was concerned it would not be covered under warranty but was please to find out it was.
I contacted the window company and a service date was scheduled and the technician who did the repair was excellent.
This is the one and only issue we have had. I would highly recommend this company and this product.

Replacement parts were supplied under warranty at no cost. Customer service was excellent and friendly.

We fully renovated our house 10 years ago and had VinylBilt windows put in throughout. They have functioned so well for us over the years and still going strong. And, as sometimes happens with windows, we had 2 sealed units go on a side of our house that is very exposed to the elements. VinylBilt has been great to deal with to get the units replaced. I would highly recommend their product and their team and will use them on our next project.

Had a part break on one vinyl built windows and needed new hardware to repair

We have had our vinyl windows now for 19 years and they still look like new. During the winter I noticed that two of the windows had condensation between the panes. I communicated with Maris Levine at Vinylbilt Service and she was very helpful. After sending pictures and measurements of the affected windows to confirm our account we were able to set up an appointment to have them replaced under our lifetime warranty. The technician arrived on time and comleted the work in under an hour. He was very helpful and friendly.
Thanks Maris.

Needed a replacement part for one of my Vinylbilt windows (approx. 15 years old). Sent a email with part I needed and they responded in less than 24 hours. After clarifying my shipping address they arrange to have part mailed to me immediately. This is amazing customer service from their service department. Highly recommend Vinylbilt windows, they are a great product and they stand behind their products and warranties!

We had a few imperfections in our newly installed windows. They were covered by a lifetime warranty and the technician did a great job installing new glass. Jonathan, our technician was polite, professional, knowledgeable and attentive to detail. Thanks so much Jonathan
Bill and Janet

The seal in one of the panes of glass in my large bay window failed. Vinylbilt honoured their lifetime guarantee and is providing the glass at no charge. It was an easy process and I was given a couple of options for dealing with the replacement. I choose to have it professionally installed and they have taken care of all the arrangements. I am very satisfied with the customer service offered to me by this company. Not only do they stand by their product but they make it easy for the customer to address problems quickly and easily.