AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
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Write a Review

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58%

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Reviews by rating (past 12 months)

Reviews for AlarmForce

Average customer rating:
7.2 10 (733 reviews)

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SANDRA in Etobicoke
SANDRA in Etobicoke
1 review Toronto, ON
10/10

Service

I have always had excellent service from Alarm Force. The sales reps, technicians and customer service reps are always very helpful and knowledgeable. Their two way voice alarm helps me to feel even more protected.

Approximate cost of services:
$0.00
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Company Response

Hi Sandra
We’re so pleased your experiences with AlarmForce has been excellent. We consistently work with our reps and technicians to strengthen their skills. It’s nice to know it’s being noticed.
Thanks,
Jesi

lunarjune in Toronto
lunarjune in Toronto
1 review Toronto, ON
8/10

Home alarm

I got alarm force about a week ago, so far so good. I had some issues with the sensor but they sent someone over to replace it for free. I feel safer in my home now.

Approximate cost of services:
$110.00
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Company Response

Hi,
Thanks for taking the time to write about your experience. We’re happy that the issue was resolved promptly. Our Technicians are available daily from 7am -12am EST.
We strive to provide the best home security available on the market so that all of our customers can feel safe in their home.
Jesi

Krista in Calgary
Krista in Calgary
1 review Calgary, AB
10/10

Alarm service

I am very appreciative of Indy & Kenneth from Alarm Force. They made the move to our new home seamless. I was pleasantly surprised that moving our system was free of charge and that all of our batteries were changed- Thank You!
I will highly recommend this alarm company to family & friends.

Approximate cost of services:
$0.00
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Company Response

Thank you for taking the time to write the review Krista. We’re glad that you’re happy with the free re-installation.
Hope you’re enjoying the new home!
Jesi

ECMC in Markham
ECMC in Markham
1 review Richmond Hill, ON
5/10

Alarmforce system

The Alarmforce system is a very reliable system. It completely serves my needs. The customer service is excellent. Recently, the batteries all used up and they have quickly sent a technician to check and replace all old batteries within a few days. Good service!

Approximate cost of services:
$480.00
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Company Response

Hi,
Thank you for your supportive comments. You sound very happy with our equipment, complimentary battery services and excellent customer service but only rated us a 5 out of 10. We would love an opportunity to discuss the experience further with you to bump your satisfaction level to 8, 9, or 10. Please contact me at jesi@alarmforce.com

Have a great day,
Jesi

Sallie Nelson in Henderson
Sallie Nelson in Henderson
1 review Toronto, ON
10/10

Alarm System

On July 11, 2016 I had to call customer service. My alarm system was screaming battery low, sensor high. Well, I had enough of that noise. The young man answered very helpful and politely. I had no idea what to do. He walked me through the procedure, displaying 100% excellent customer service. I had to take it slow sharing I was about two weeks into surgery on my left hand. My service representative was Toor. He was patient and genuine about helping me to resolve it. He sent me a email about the different batteries for my system. Thank You for him!!!!

Approximate cost of services:
$35.00
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Company Response

Hello Sallie,
We hope your hand is getting better. Also, we are so appreciative that you took the time to write this review - Thank you so much! We have forwarded your wonderful comments to the service representative you were dealing with - You made his day!
Thank you for your support,
Jesi

Tyler in Ottawa
Tyler in Ottawa
1 review Ottawa, ON
10/10

Very helpful / Very understanding

AlarmForce Canada has continued to provide us amazing service. Today their Customer Service team really helped my family out of a jam. I felt valued as a customer. I would recommend AlarmForce to any family looking to upgrade or install an alarm system. -TSH

Approximate cost of services:
$45.00
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Company Response

Hi Tyler,
Thank you for taking the time to post this review.
We appreciate your recognition of our Customer Care team as we strive to understand and make every customer’s experience wonderful.
We wish you and your family all the best. Thank you for your support.

Thanks,
Jesi

Private User
Private User
Private User reviews Burlington, ON
10/10

Amazing Service

I love AlarmForce, they have been good to me and I have been a loyal customer for the last 6 years now. Excellent customer service, I would recommend them to anyone.

Approximate cost of services:
$28.00
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Company Response

Hi,

We love you too, and are happy you have enjoyed our service.

Thank you for being a long time customer - we appreciate your business and look forward to serving you again in the future.

Have a great day,
Jesi

Viviane in Toronto
Viviane in Toronto
1 review Toronto, ON
10/10

Great company, amazing customer service!

I don't need to call often but each time I did they have the best customer service! Very efficient, super nice and follow up carefully on your needs. I would definitely recommend this company.

Approximate cost of services:
$36.00
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Company Response

Hi Viviane,
Thank you for your kind note - we're always happy to help.
Have a great day,
Jesi

Jayne Fletcher from Calgary
Jayne Fletcher from Calgary
2 reviews Calgary, AB
10/10

Customer service

I was having issues with my alarm pad and not only did I get a good technician but the appointment was made for me the day after I called. I was impressed by the service.

Approximate cost of services:
$0.00
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Company Response

Hi Jayne,
Thank you for letting us know. We are happy our technician was able to quickly fix the keypad issue. Please do not hesitate to contact us again if you have any other alarm concerns.
Thanks,
Jesi

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