Home Depot Installation Services

We recently had our basement window replaced by Home Depot and it was a nightmare from the beginning. The first crew that came out was 2 hours late, parked illegally on the sidewalk, ripped out the old window and SPRAY FOAMED the new window in! The window was so flexible and I knife was passed through the foam and no framing was there. Unbelievable. So now please fix it - it took over a week to have them come back and guess what, no one showed up for the appointment. After excessive phones calls and complaining, a team was sent out to fix it correctly. Beware of Home Depot Installations.
Erica

Homestars installed a new window for us, which was scheduled through home depot. The installation crew was very courteous and completed the job very quickly and did a great Job!

I had my patio door replaced by Home depot. The guys were very professional and did a finished product that was flawless. What a joy it is to now open my new patio door effortlessly. As my old door would stick and come off the track. My door looks great and everyone compliments me . I would highly recommend Home Depot to anyone who wants the job done right the first time. Excellent service at a reasonable price.

It wasn't a big window but access to the 3rd floor attic was a bit of an issue. No problem for these guys!! They were so nice, fast, clean and professional. I am so relieved, great job!

Karen

The team showed up early, very personable guys, did a fantastic job. The door was installed in less time that I expected. My wife loves the door, thanks for the installation, realize after watching them that I could never have done this on my own. Great job!!

Mike Nason

We looked around at several contractors to purchase and install a new exterior door. Two of them we are still waiting for a price (haha)! We went to Home Depot and had amazing service. They sent out an amazing sales lady and we went over the colours of the exterior of the door and they matched them exact to our windows, the door was the exact colour, everything was perfect right down to the colour of the caulking around the door frame. The gentlemen installers were so friendly and explained everything during the whole procedure. We couldn't have chosen anyone better. We will be calling them when we are ready for our new kitchen! Cary and Lu-Anne Newell

No confirmation of the install in the days or weeks leading up to the install. Guys were late due to a highway situation out of their control. It would have been nice for them to call me. The crew was nice and friendly, the doors are awesome and definitely make a difference. The labour job and the finishes were very cookie cutter and there was no personal touch. In hindsight I should have realized I was getting this from a big reno store.

We required the installation of an exterior door to match an existing door which is a couple of years old. The project co-ordinator worked with us to have the process run smoothly and the installer was timely, professional and tidy. We are quite satisfied with the product and the service.

Everything went according to plan. Windows arrived on time and the installers put them in with professional craftsmanship. The windows not only make the home feel more comfortable (warmer and less drafty) they also do not form condensation on the inside! In addition, the home is much quieter, as the outside noise has been greatly attenuated.
The installers were terrific; they were friendly, had a good humor and were not perturbed by the problems of removing old windows. (The jobsite was cleaned after the install.) The job went far better than my expectations and I would not hesitate to call Home Depot for another home renovation.

AZB

It's too bad that the administration surrounding the installation was so poor. My windows were installed the following week after being misplaced, mislabeled, and mishandled due to various shipping and warehousing shortfalls. I lost an entire day, as did the installer.

Everyone treated me respectfully and apologized profusely. As of this moment the project coordinator seems oblivious to the fact that so many people were put out of time and money due to the mix up. I hope that the contractor has been looked after for his lost day. I expect Home Depot to offer me a price adjustment for my loss of time.

My cudos to the installer who was professional throughout and the installation manager, who worked through all of the problems until I was satisfied . Thumbs down to the project coordinator for failing to ensure that the materials were on hand and clearly marked for the warehouse and installer and for failing to keep me informed of delays.

The windows are great.