Home Depot Installation Services

We had Luca do our door replacement for our front and side. They were the original doors when the house was built so approx. 40 years old. He removed the old ones along with the frame, and put in a new one. The difference is amazing at both locations. He was thorough, professional and did an amazing job. When he finished you would never have known he was even there - if it wasn't for the new doors.

Would have no problem having him / Peak Team do any future door installations, or referring them.

Regards,

While the communication with the coordinators was really poor, the sales rep and installers were top notch. The install was quick and painless. Cleaned up afterwords and was very kind and informative. Thanks!

The end product (the doors) were beautiful. The installation team did a great job with the trim and the actual installation. We did have a bit of a hiccup as we had planned to have keyless entry but were told by the installers the lock we purchased didn’t fit though I spoke with someone at Home Depot in the door installation section upon purchasing. Luckily as it was a set of double doors we had purchased two handles.

The other challenge was the actual coordination of the installation. Our salesperson was great. I was told someone would contact me to schedule someone to come confirm the measurements and then a 6-8 week timeline from there. Right on schedule, a Project Coordinator sent an email introducing herself. Weeks went by with no further contact or someone to come out to confirm the measurements. I finally reached back out to her (over a month from her original email) and received an out of office as it was over the Christmas Holidays. Come the new year still no reply, then one random Saturday a gentleman called me to ask to come the same day to confirm the measurements taken in November. We rearranged our calendar and arranged to be home. When my husband asked why the delay, the gentleman said we were “lost in the system”. Again weeks went by with nothing. So I contacted our original salesperson, who said he would look into it. A week goes by and then anothe PC contacted me to schedule the installation. We confirmed a date and he rest went smoothly. I never received any response from the original PC as to the delay or anything. Customer service was very much lacking from this perspective.

Having a 100 year old house has its challenges and required having 3 doors custom made and installed. The team from was wonderful from start to finish. We had many options to choose from, and our installer made sure accurate measurements were taken. Our installers were terrific and very professional. They were mindful of our home, floors and walls, and cleaned up everything. Removing old doors exposed unexpected issues which were resolved without problems.

Very pleased with the whole process, from the evaluation by Roy to periodic updates by Mike to the finished installation by Brad & his crew. Will definitely use Home Depot Installation Service again.
Thanks!
Ruth Wright
Apsley,Ont.

The installation team was great! They arrived on time and did a great job installing my front doors; cleaning up following installation; to reviewing their work and finished product.
I am very happy!

Approximately $2000 for door and installation.

The sales rep got back to me quickly. He had all pertinent information required with him. Placed my order right away.

Only down side is that the door took almost 3 months to come in. But it was worth the wait. Between the new door, and excellent installation service, the main floor is already significantly warmer.

The products were perfect for our needs. From the initial sale, to the installation, everyone was perfect. Installers were on time and great and cleaned up everything afterwards. Thank you

They did Great job, they are very professional. kept us informed about the status of our order. every thing was done on time . We are satisfied with the result.

Arrived at scheduled time. Completed the work in a timely fashion and did a nice job of cleaning up after. Reviewed the work that was done to make sure we were satisfied. Would recommend highly.

Carol Creber