Rooter Man GTA

I have a rental property in Toronto and my tenants called me at 12:30 am on Wednesday January 2nd and informed me that there was sewage backing up in the basement of the home. I called Rooter-Man, and had them send out a plumber. I drove in from Brantford, and met the plumber Steve on site with my tenants. Steve was really knowledgeable and walked me through the process. He identified the problem as being a blockage in the drain pipe, and showed me the blockage on the camera. He then snaked the drain enough so that the plumbing in the house would work until the morning. He booked an excavation crew to come out the next day and begin the job. They completed the job in a day, and, although I had to leave, my tenants told me that the crew was very neat and tidy.



Great job, and excellent response time. Would definitely recommend.

Maggie B.

I called three plumbing companies and this was the only one where I actually talked to a real person. The plumber was very plesant. He spelled out exactly what he was going to do and he didn't talk down to me just because I'm a woman. I would recommend this company to anyone.

I needed a pipe cleaned out and another section of it relpaced and they came in and did a great job. Although a little bit slow and the workers enjoyed their breaks, they got the job done effectively and I was throughly satisfied with it

NIGHTMARE EXPERIENCE!!!!!!!
I took the afternoon off twice for them; it took 3 days for someone to show up, to check my spout in the shower. When he finally showed up, he took the spout off said it looks good put it back on then charged me 197.00 I didn’t even get my free estimate as promised on there web site…he told me I was getting a deal and that he took off 50.00…I called the company back spoke with the owner Barry M..who at first told me he would do nothing, he actually was yelling at me and he hung up and told me to never call back again…I called back to get his last name, I wanted to report them to the better business bureau, he finally told me he would credit me back my money and never contact him again….It’s been 3 weeks and I still haven’t received my money, I call and told It would be done however they seem to ignore me…I guess they find it easy to intimate woman and make us feel stupid…I have never deal with a COMPANY or individual like that in my life…The guy was here for 30 mins and I got charge 197.00 for nothing. They don’t even follow there only policy…which clearly states you will receive a free estimate before any work is done… I wouldn’t recommend them to anyone….

Tenants were reporting a loss of water on a older building with an office on the bottom floor. The man from Rooter-Man arrived in a very timely fashion on Family Day and diagnosed a potential fix to the problem.

He was professional and knowledgeable and gave advice on dealing with the City to get the water turned off in order to replace the connection valve between the building and the city.

After replacing the valve, the water in the building has never been better. If that did not fix the problem, he was ready to come back but it turned out that it did fix the issue so the crisis has be solved.

Thanks Rooter-Man Bill.

My house main drain clogged, and backup everything I flushed, very disgusting. I call the Richmond Hill service number around 18:00, and got response that a technician will show up in 1 hour. I called after 2 hours asking why no one showed up, and turned out my address got mixed up in phone call, the guy, Bill, showed up in half hour after everything corrected. I'd still give it a prompt response for an emergency call. :)

After free estimation, which took only about 5 minutes, I got quoted $400, higher then I expected, but after Bill showed me my main drain problem (after I signed the work paper, I gambled in the company's favor), I was happy what I'm paying for: I got a clog 54 feet away the clear out, and also had a sagged pipe line which may cause future problem, but it is city's problem. It took Bill less than a hour to clear the clog, and I saw the result in the camera, very nice. Glad had a pro well equipped did the job. :)

The only thing that I took 1 mark out is that there is no warranty for the job done. Although I understood anything can end up in the sewer, but I think the company can do better than that. Will recommend to friends. :)

On November 29, 2011 we had a partial flooding situation in our basement. Things seemed to be under control, so I initially accepted an appointment two days ahead with another company. When, in the mid afternoon, the situation changed for the worse (it rained all day and apparently that intensified the problem) we called Rooter-Man and asked how soon they can dispatch a drain pro to fix the issue. We were glad to hear that within two hours a certified plumber will pay a visit to our home. We requested a quote over the telephone after describing the problem. The quote was verified by Lisa, the friendly receptionist, with a pro who was in the field. It came to $150 plus tax. We agreed and waited for the plumber to arrive. At 4:30, 90 minutes later, Peter Patelis arrived. He first went to the basement for a preliminary inspection, then brought his camera and snake equipment. All the while explaining to us the various issues at hand and answering our questions, he proceeded to work. In less than 30 minutes the clog was dislodged (tree root penetrating clay drain pipe beneath basement floor) while we all coud see the result and the surrounding pipe area on the video monitor. He advised us that this is a temporary fix and that in order to obtain a permanent solution we will have to commit to excavating the concrete floor and have the section of damaged pipe replaced. After completing the job, Peter wrote his invoice and also supplied a written quote for the permanent solution. Very professional demeanor, very quick and good job. Very good price too, especially when compared with 3 other quotes from similar companies in the area.
We definitely recommend Rooter-Man and when we are ready for the permanent solution we'll stick with them. Way to go Rooter-Man!
We give them a 10, (very satisfied) however I do not see this option on the form. The max is 5, although the "Total Rating" area says it's "out of 10". I hope that our very good experience will indeed translate into a 10 mark, not a 5. Very pleased and satisfied by both the prompt arrival and the job well done.