Rooter Man GTA

On November 29, 2011 we had a partial flooding situation in our basement. Things seemed to be under control, so I initially accepted an appointment two days ahead with another company. When, in the mid afternoon, the situation changed for the worse (it rained all day and apparently that intensified the problem) we called Rooter-Man and asked how soon they can dispatch a drain pro to fix the issue. We were glad to hear that within two hours a certified plumber will pay a visit to our home. We requested a quote over the telephone after describing the problem. The quote was verified by Lisa, the friendly receptionist, with a pro who was in the field. It came to $150 plus tax. We agreed and waited for the plumber to arrive. At 4:30, 90 minutes later, Peter Patelis arrived. He first went to the basement for a preliminary inspection, then brought his camera and snake equipment. All the while explaining to us the various issues at hand and answering our questions, he proceeded to work. In less than 30 minutes the clog was dislodged (tree root penetrating clay drain pipe beneath basement floor) while we all coud see the result and the surrounding pipe area on the video monitor. He advised us that this is a temporary fix and that in order to obtain a permanent solution we will have to commit to excavating the concrete floor and have the section of damaged pipe replaced. After completing the job, Peter wrote his invoice and also supplied a written quote for the permanent solution. Very professional demeanor, very quick and good job. Very good price too, especially when compared with 3 other quotes from similar companies in the area.
We definitely recommend Rooter-Man and when we are ready for the permanent solution we'll stick with them. Way to go Rooter-Man!
We give them a 10, (very satisfied) however I do not see this option on the form. The max is 5, although the "Total Rating" area says it's "out of 10". I hope that our very good experience will indeed translate into a 10 mark, not a 5. Very pleased and satisfied by both the prompt arrival and the job well done.