Reviews

0/10

THEY ARE THE WORST COMPANY EVERY!!!!!!!!!!!!!!!! I took the afternoon off twice for them; it took 3 days for someone to show up, to check my spout in the shower. When he finally showed up, he took the spout off said it looks good put it back on then charged me 197.00 I didn’t receive my free estimate as they promised on their web site…He told me I was getting a deal and that he took off 50.00… I still don’t know what was wrong with my shower; he never told me what he fixed. I called the company spoke with the owner Barry who and explained what happened he told me he would check into it and call me back, he never called me back, I had to call him, when I did finally speak with him again at first told me he would do nothing, he actually was yelling at me and told me to never call back again and hung up…I called back to get his last name, I wanted to report them to the better business bureau, he finally told me he would credit me back my money and never contact him again….It’s been 6 weeks and I still haven’t received my money, I call and was told It would be done however they seem to ignore me…I guess they find it easy to intimate woman and make us feel stupid…I have never deal with a COMPANY or individual like that in my life…The guy was here for 30 mins and I got charge 197.00 for nothing. They don’t even follow there only policy…which clearly states you will receive a free estimate before any work is done…I would never recommend this company to anyone, I don’t understand what I wants given a quote and when I asked about it he just said well its fixed isn’t it….NIGHTMARE EXPERIENCE

Approximate cost of services:
$197.00
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0/10

NIGHTMARE EXPERIENCE!!!!!!! I took the afternoon off twice for them; it took 3 days for someone to show up, to check my spout in the shower. When he finally showed up, he took the spout off said it looks good put it back on then charged me 197.00 I didn’t even get my free estimate as promised on there web site…he told me I was getting a deal and that he took off 50.00…I called the company back spoke with the owner Barry M..who at first told me he would do nothing, he actually was yelling at me and he hung up and told me to never call back again…I called back to get his last name, I wanted to report them to the better business bureau, he finally told me he would credit me back my money and never contact him again….It’s been 3 weeks and I still haven’t received my money, I call and told It would be done however they seem to ignore me…I guess they find it easy to intimate woman and make us feel stupid…I have never deal with a COMPANY or individual like that in my life…The guy was here for 30 mins and I got charge 197.00 for nothing. They don’t even follow there only policy…which clearly states you will receive a free estimate before any work is done… I wouldn’t recommend them to anyone….

Approximate cost of services:
$197.00
2 of 3 people found this review helpful.
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Company Response

Rooter-Man responded to this call in a timely fashion. Our response to this complaint is as follows:

“WHEN HE FINALLY SHOWED UP, HE TOOK THE SPOUT OFF AND SAID IT LOOKED GOOD AND PUT IT BACK ON AND CHARGED ME $197.00”

This statement is incorrect. We went to the homeowner’s residence, took the spout off, told her it was broken, and went to the truck to get a new spout. We then informed the customer it was going to be $175 + HST to rectify the problem. The customer AGREED to the price; the plumber spent 30 to 40 minutes performing the job as the customer stood by his side and watched. The customer then paid the full amount, and when the plumber left there was no issue reported.

The next day, the customer called and demanded her money back because she didn’t receive a “Free Estimate” before the work began. There was no need for a Free Estimate, as the problem was identified and the price was provided and agreed upon prior to the work commencing.

The cost of the tub spout part was approximately $50.
“I CALLED THE COMPANY AND SPOKE TO THE OWNER BARRY…”

When she spoke to the owner, he explained repeatedly that it was not a Free Estimate because she went through with the work and we fixed her issue that the “Free Estimate” did not factor into the equation.

The customer made numerous THREATS to disparage the name of the company online, and the owner agreed to give her a full refund of $197.00. Upon accepting the refund, the owner told the customer never to call us again and that we do not want her business.

In conclusion, we gave her a full refund, completed the work to her satisfaction, provided a new part, and provided a licensed plumber to do the work. We do not understand what this customer is talking about, and it is clear that all she wants is FREE WORK done in her house.

At Rooter-Man we guarantee all of our work and 100% customer satisfaction. We are a franchise with 481 locations throughout North America.

Sincerely,

Rooter-Man Management
Tel: 416-658-8800