Ontario Custom Glass

Bathroom Renovation
Toronto ON M3J 2P1
Write a Review
Write a Review

Recommended Professionals

99%(72 reviews)
96%(15 reviews)
84%(6 reviews)
99%(72 reviews)
96%(15 reviews)
84%(6 reviews)
HomeStars
Bathroom Renovation
Ontario Custom Glass
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

49%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Ontario Custom Glass

Average customer rating:
5.8 10 (86 reviews)

Sort by

m.newton
m.newton
3 reviews MISSISSAUGA, ON
8/10

install new shower door in ensuite bathroom

After changing the door frame to granite to blend with counter top ,we called Mark (ontario glass) where we found him online .He quickly responded & were installed in a matter of weeks..Job is well done ..

Approximate cost of services:
$700.00
0 of 3 people found this review helpful.
Was this review helpful?
Nancy Hunter in Toronto
Nancy Hunter in Toronto
2 reviews Toronto, ON
10/10

installation of a pivoting glass shower door

My husband and I are very pleased with our new glass shower door! Mark, from Ontario Custom Glass came to our home to measure and listen to what kind of door we wanted him to make...no job was too big or too small for this company...Mark was happy to design the glass door we wanted, and he gave us some great suggestions. One week later, the door has been installed and we are thrilled with the look and the quality of the door! It has really updated our bathroom.
So thank you to Ontario Custom Glass for a great job!!!

Approximate cost of services:
$1,000.00
0 of 4 people found this review helpful.
Was this review helpful?
A & A Roberts in Erin
A & A Roberts in Erin
1 review ERIN, ON
0/10

Oak and Glass Stair Railing

Contracted Mark to install an Oak and Glass stair railing. He promised us a 4 week finish. As this was critical we awarded him the contract. Paid him two thirds of the amount. After three months of stalling and weekly excuses, he has said he can't finish the job, it's out of his hands. All we need is glass! How hard can it be for a glass company to obtain glass? Very disappointed. Have since learned he has 8 Better Business Bureau complaints, and an "F" rating. BEWARE!

Approximate cost of services:
$0.00
5 of 5 people found this review helpful.
Was this review helpful?
Company Response

I am very disappointed with the out come of these contract. We used a glass supplier who turned out to be totally unreliable causing numerous problems. We have rectified the issue by changing glass supplier so we would not have these problems in the future We have installed the oak railing as per the contract We have always been up front and honest with the homeowner. We offered to correct the problem with homeowner in turn Allan promised to ruin my life over $1492.00. Not nice There is $1492.00 that is owed to us for the remaining of the contract. The glass can be purchased for and home owner will not be out of any money We have over 170 happy customers this year. We will always strive to do better.

tabatha in Scarborough
tabatha in Scarborough
1 review Scarborough, ON
10/10

New Glass doors in bathrooms

We called Ontario Custom Glass to come in and quote on two bathroom installations. We needed a single glass wall in one bathroom and a frameless glass enclosure in our en-suite. They came the same day on our timeframe. The price came in right on our budget and we hired them on the spot. Within two weeks our glass was being installed. They were friendly, accommodating, and helpful.
I would recommend Ontario Glass to anyone.

Approximate cost of services:
$2,000.00
0 of 3 people found this review helpful.
Was this review helpful?
Cora from the West Annex
Cora from the West Annex
7 reviews Toronto, ON
10/10

Replace Glass Shower Doors

I called Mark in a panic during the showings on my home for sale because the glass door came off the hindges. He came immediately to look at the job, told me what had to be done, ordered the new glass and the replacement was done within a week.
Ususally the glass can take 10 days to 2 weeks and he put a rush on it, having it available in a week.
He does an excellent job, cleans up after himself and makes very good suggestions.
I would not hesitate recommending Ontario Custom Glass to any of my friends family or clients.

Approximate cost of services:
$1,500.00
0 of 4 people found this review helpful.
Was this review helpful?
Private User
2 reviews Toronto, ON
0/10

shower glass

Bad experience, Mark not a fair player and turns against you, delays and excuses, never did get my glass. Did not deliver goods and I'm out my 50% deposit - went with someone else to get job done.

Approximate cost of services:
$3,100.00
7 of 7 people found this review helpful.
Was this review helpful?
Natasha in Toronto
Natasha in Toronto
3 reviews Toronto, ON
0/10

Interior and exterior glass railings

We have an IDENTICAL story to Lola - downtown. We also contracted owner Mark of Ont. Custom Glass to install a glass & metal railing for our front porch, AND a wood/glass railing for inside our home in Toronto. He was ALSO terrific the first time we met him. He even did our glass shower door in our master bathroom and it was great which is why we proceeded to give him the railing job.

The outside metal rail was put in but not primed or painted as he said he would do to prevent rusting...guess what? It's completely rusted now. He installed the wood posts and rails inside but never painted those either, and has also not put in our glass! We had to put plywood in there so the kids wouldn't fly through. He used to answer our calls but not for the past month, and he has almost all $7700. He was always late for appointments and then gradually stopped showing up.

We just filed a complaint on the BBB website (too bad I just saw the "F" rating now :(( ) Our next step is small claims court later today. Please do NOT use this company or Ontario Custom Granite which he also owns.

Approximate cost of services:
$7,700.00
10 of 10 people found this review helpful.
Was this review helpful?
Lola - downtown
Lola - downtown
2 reviews ,
1/10

Install Glass Railing

We contracted with owner Mark of Ont. Custom Glass to install a glass & metal railing in our home in Toronto. He was terrific the first time we met him. Once he had our $1200 deposit everything changed. On 7 occasions he made appointments to install the railing and didn't show up. He would phone & say he'll arrive in 30-45 minutes and never show. He never called afterwards and wouldn't answer phone calls. Then we started looking into Mark more carefully. It tuns out he has a BBB rating in Central Ontario of "F" based on 5 complaints,he has a court conviction and very large outstanding fine for illegal house building. He also owns Ontario Granite. Avoid this fellow at all costs. We had to hire another contractor to finish the job.

Approximate cost of services:
$2,400.00
8 of 8 people found this review helpful.
Was this review helpful?
Marilyn in TORONTO
Marilyn in TORONTO
1 review TORONTO, ON

First Review

0/10

Custom Glass Shower Door

This is a very bad company, they do not deliver and we've been waiting for our shower door for 2 months now. The owner told us he would install the door 2 times and never showed up! The worse thing is that we removed our shower door since he asked us to and now we have no shower!

Approximate cost of services:
$900.00
What could this company do to improve their services?
Drop the attitude, communicate, needs more professionalism. Not sure how this company is still in business. I have a feeling they have falsely advertised about their years in business.
Any advice to offer fellow homeowners facing a similar project?
DO not hire this company
9 of 9 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Bathroom Renovation pros in North York?