Northern Comfort Windows & Doors Ltd

Windows & Doors Installation & Service
Barrie ON L4N 9P6
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Windows & Doors Installation & Service
Northern Comfort Windows & Doors Ltd
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77%

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Reviews by rating (past 12 months)

Reviews for Northern Comfort Windows & Doors Ltd

Average customer rating:
9.1 10 (909 reviews)

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Shelley Bridgman in Barrie
Shelley Bridgman in Barrie
1 review Barrie, ON
10/10

Windows

We had some windows replaced last year in our home. Peter Hornung was the representative who came for our quote. He was bang on with his quote. The installers were also awesome. Even cleaned up after themselves. We love the products Peter suggested. He knew which features would be best in what window. We have just placed an order for more windows from him. It is stress free and simple. Thank you Peter for an awesome job!

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Shelley,
Thank you for choosing Northern Comfort for your windows, and so happy to hear that we will be back for more windows soon.

Private User
Private User
1 review Innisfil, ON
10/10

Replaced windows doors and sliding door

We are very ecstatic and impressed with our brand new windows and doors from Northern Comfort. Our salesperson Chris was extremely knowledgeable about the products very polite and very impressed with his attentiveness to help us. As a result our final products were installed perfectly and look fabulous thx to ANDREW and SCOTT who came on time and worked to a perfection,very impressed I would definitely recommend Norhern Comfort to friends and family

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Hello,
Great review about your experience with Chris & your installers Andrew & Scott, and thank you for choosing Northern Comfort, enjoy all your new products!

Private User
Private User
Private User reviews Simcoe County, ON
10/10

Brand New Windows

I just got my windows installed and the whole process was great. Pricing and customer service was outstanding and the installation went smooth. Windows look great! Very pleased!! Thanks Chris

Approximate cost of services:
$3,600.00
2 of 2 people found this review helpful.
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Company Response

Thank you for sharing your experience with Northern Comfort, great to hear the entire process went smoothly, enjoy the new windows!

Doug in Barrie
Doug in Barrie
1 review Barrie, ON
10/10

Front door

I am extremely pleased with my new front door installed by Northern Comfort. Chris made the sales process very straight forward and the installation was excellent. Thank you to everyone - I will definitely be using your company again for my Windows.

Approximate cost of services:
$2,300.00
1 of 1 people found this review helpful.
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Company Response

Hi Doug,
Thank you for choosing Northern Comfort for your new front door. So glad to hear the positive feedback on Chris and the installation. We look forward to working for you when your ready for those new windows!

Karen in Thornhill
Karen in Thornhill
3 reviews Toronto, ON
10/10

Patio door with Mini Blinds

WOW - I love my new patio door wth mini blinds!! Everything went great - Dave the installer was courteous, professional and fantastic with our kids on day of install. He tried really hard to not disrupt our day. And he did an amazing job with the installation.

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Company Response

Hi Karen,
Such an amazing review on our installer Dave! Thank you for choosing Northern Comfort for you patio door and enjoy!

Dar in Hamilton
Dar in Hamilton
1 review Simcoe County, ON
10/10

Replacing garden doors

Salesperson Sean was very knowledgable of the product. On his recommendation we replaced 2 sets of garden doors with new sliding doors off of our kitchen and formal living room.
Installers were on time as promised and Sean came by to make sure that we were happy with the job done. The installation was done to perfection.
We have since moved and will be calling on Sean and Northern Windows to replace windows in our new home in the near future.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Dar,
Thank you for choosing Northern Comfort and for sharing your experience with Sean and the Installation Team. We look forward to working for you in the future when your ready!

Kyla in Barrie
Kyla in Barrie
1 review Barrie, ON
10/10

Thank you David from Northern Comfort Windows & Doors!

Haven't even had my doors installed yet but have loved the service I have received so far. There were so many choices and David helped us narrow them down until we found the ones we fell in love with! He went through every design step with us and I am confident that once it's installed it will look amazing! Thank you for your patience and time David, we can't wait to see our new doors!

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Kyla,
Thank you so much for such positive feed back on David, and we will look forward to the final review on how your experience with the installation and experience with Northern Comfort went.

newdoors in San Francisco
newdoors in San Francisco
1 review Elmvale, ON
10/10

Replace garage doors & install sliding walkout

VERY PLEASED with the purchase and installation of our NEW Garage doors and Patio sliding door.
 
NEW Garage Doors, John and Josh were very professional, courteous and polite and explained what they were doing and how to maintain the NEW GARAGE doors.  Looks GREAT.
 
INSTALLATION of patio sliding door, Dave and Chris very professional, courteous and polite. 
Explained what they were going to do through each phase from cutting the existing exterior brick wall, removal of the window, drywall, etc. to the final finished installation.
Finished walkout is a better than we anticipated.  WELL DONE. 
 
If and when we require any further replacements, repairs etc., we will certainly contact Northern Comfort, as well as recommend Northern Comfort to others.

Norma & Mark, Elmvale ON

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Norma & Mark, we are so happy to hear that your entire process with Northern Comfort went so well! Enjoy your new doors, and we look forward to assisting you with any future project and recommendations!

Private User
Private User
Private User reviews Aurora, ON
0/10

new garage and door installation

We are very disappointed with our experience. The new garage doors that were installed constantly jump right before closing causing my automatic system to malfunction - I have to reclose my garages several times and watch to ensure they stay shut. Also, the new front door had a very strong, horrible glue smell (that is probably dangerous to inhale) and a few weeks later, the smell still lingers in my house. The icing on the cake was when I discovered that the small window beside my door is now cracked and I've only had this door for three weeks! Needless to say, this company offered us a horrible experience & the quality of their product is poor for the $$$ we spent.

Approximate cost of services:
$10,000.00
3 of 4 people found this review helpful.
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Company Response

Good evening,

We are very sorry you are experiencing issues with your installation and would like to get this resolved as quickly as possible for you and your family.

If you could please contact our office on Monday morning and speak to the management staff we will be sure to make this issue a top priority to have remedied quickly for you.

Have a great weekend and we look forward to having this issue rectified for you.

3/10

Window and patio door replacement, install of storm door

Our first contact was with the lovely lady in the Newmarket showroom. I have nothing but great things to say about her, honest, knowledgeable and genuine. In fact, it was because of her we decided to go with Northern Comfort. Although I had done my homework on windows and what to look for she showed us other things to look for especially the little details. Rick was our salesman and he met with my husband for the initial measurement and to assess our wants and needs. So far, so good! We met Rick at the showroom to place our order and pay our deposit. He seemed disorganized and it was then that I was a feeling a little uncertain of our decision but he sat with us and made detailed notes and diagrams until all of us were sure of what we were ordering and expecting. I was a little surprised that Rick was discouraging the install of grills in the windows on the back of our house because "no one sees them". To me it was a case of "I see them" and why are you turning away money, albeit a small amount but if this happens with every client it's going to add up.
Moving on...order is placed and then we get the call for the install and the timing was just as they said it would be, GREAT (although Rick didn't know who we were when we called to confirm). The install team comes in and they take out the old windows, install the new ones in great time! All that is left is to do is trim out the windows and address a newly discovered issue with our bay window. Apparently there is a lot of wood rot below the bay window. When we spoke to Rick initially he had mentioned that the install Team would take care of replacing any rotten wood, framing etc as part of the service and showed us an example in the showroom of how the team would frame each window. Unfortunately this comes at an extra cost. It's not the cost that I have an issue with it's how it was handled. We were made to feel like we had done something wrong by the way they had criticized the workmanship and quality of window that had been installed and the way Rick had called to "tell" me in no uncertain terms we "are paying for this". This window was installed before we purchased our home hence the reason it is being replaced. In my mind the gentleman who came to the house and pulled the trim off of the window ought to have made this discovery and addressed it then, this is why we hire the "professionals". The new window is installed and a new lower sill is put in. The gentleman who installed it was so proud of the wood on the lower sill and how great it was going to look once stained and I agreed. However, upon staining it I found that there were several spots where silicone had been spilled onto the wood thus making the stain impermeable so needless to say not as nice as first anticipated.
During the install we encountered some nasty winter weather which included freezing rain. The install team worked through it, even when they had to hammer their ladder rungs to break up the ice. I told them that if they had to leave early due to the weather we completely understood but they worked on.
After 3 days the work is done and windows are installed. We were to have a walk around with the team to ensure all windows are in working order, that didn't happen. I was shown how to use a lock on the patio door and that was it. Luckily on our initial showroom visit we had been shown how to operate the windows (flip out feature for cleaning).
We have since been finding A LOT of debris left behind including sharp metal pieces around the yard. We have a dog and these metal pieces would do a lot of harm to her paws not to mention old insulation and foam if ingested.

To me, a company that is selling windows ought to leave the windows looking pristine, even if its just the glass. Not only are we left with filling gaps between the trim and walls, we are filling holes in the trim before we can paint and having to clean the windows inside and out.

In summary, we are very hesitant to recommend Northern Comfort for the quality of work but would only for the price point and quality of windows (which is offered by many other window companies).

Approximate cost of services:
$14,000.00
3 of 4 people found this review helpful.
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Company Response

Hello Bill and Shannon,

First of all, we apologize that your experience has been less than perfect for you. We would like you to know that we will be investigating internally as to your experience and the events that should not have happened (debris, not shown the functionality, etc..).

I personally, (Jimm Villeneuve, Installation Manager) will be in touch with you to discuss this further once I am back in the office.

We appreciate your business and want to be sure you remain a happy and confident customer of ours.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Northern Comfort Windows & Doors Ltd

Northern Comfort Windows & Doors is a proud, Canadian, family-owned and operated business. Established in 1998, Northern Comfort & Windows has now installed thousands of high energy efficient doors and windows throughout York Region and Simcoe County. The staff at Northern Comfort understands your home is your most important investment. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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