Northern Comfort Windows & Doors Ltd

We were so happy with our salesperson, George. He was very flexible and able to work around our busy schedules. He was honest about prices and products, and made suggestions for what he would choose if it were his home. This helped because we were drastically changing the look of the front of our home and we weren't sure if it would look good (with a large bright blue door and windows without grills...but it looks amazing!)

Ernie came out to measure and he was friendly and quick! We appreciated that all of his measurements were perfect!

Rod and Clayton installed the windows and doors. The estimated time for the project was 3 days, and it took them the 3 days. We appreciated that they cleaned up each night before leaving. The finishing inside and out were really well done! Rod and Clayton showed genuine kindness and patience with our toddler son, who was very curious about the installation!

Great service from Northern Comfort, I have used them in the past. Scott & Dan the installers were friendly and professional, they did extra work on one of my basement window frames (which the Builder originally did wrong)!

We ordered a door on September 30. 16 weeks later, it finally arrived...incomplete.

Northern Comfort makes it clear on the contract you sign that it takes up to 13 weeks to install a door. We waited 118 days, just over 16 weeks. Apparently, after several weeks, the company realised the door we purchased was not available. They then chose to start the wait period over. That means we went from already waiting a month or so to going back to day one!

When the door arrived last Thursday, the installers informed me the screen door had been cut incorrectly and could not be installed. They told me someone would be in touch about when this part would be installed.

I have to say, waiting 16 weeks, in clear violation of Northern Comfort's own policy, is bad enough. Then not having the screen door installed is ridiculous. The fact that no one has bothered to call to apologise, offer a refund (we honestly thought the balance we owed at the installation would at least have been waved), or tell us when someone will be coming by to finish the job is just plain awful. I read another review on here in which someone mentioned always having to pursue Northern Comfort to come out and finish a job. Well, it appears we are in the same boat.

I will say the rep who came to our house in the beginning was excellent, as were the installers, and the door itself looks fabulous (although it wasn't what we were originally guaranteed we could get). But the head office, in telling us the door we ordered was not available, in starting the wait period over again instead of rushing to get the thing installed by the guaranteed 13 weeks, and then not even bothering to apologise or offer compensation for the lack of a screen door--all of this is unacceptable.

We had our bay window removed and installed a new Patio door. Jeff and Mike were very professional. They've done a great job and clean the area after the installation was completed.

We were so pleased with the service from Northern Comfort Windows and Doors. They were very efficient, explained everything, and had the work done quickly. Clean-up was amazing and it was like they weren't even there, except for the brand-new windows! Thanks again, Northern Comfort! I would recommend you to anyone looking to replacing their windows in the future!

When we needed new windows, Northern Comfort were recommended by a neighbour. The sales rep., Peter Lalonde, was excellent in explaining the process, would highly recommend.
The installation by Rod & Jesse was also excellent, very professional finishes & left everything very clean & tidy. Would highly recommend this company to everyone.

I had ordered (7) windows and (3) garage doors c/w (3) garage door openers. The sales rep Mark was attentive, knowledgeable and courteous. He responded to phone calls and emails in a timely fashion. He gave me an estimate on the spot and communicated openly during the process. He offered suggestions and recommendations. Installation went smoothly and my concerns were addressed by the service department promptly and to my satisfaction. There were two negatives. The wait time between placing the order and the installation itself was 12 weeks. The second negative was the A/R accounts clerk at head office in Barrie who promptly demanded the balance of the invoice the day the installers were at the house. I wasn't at home the day of the installation and so I wanted to the opportunity to see the workmanship before handing over payment (reasonable in my opinion) This is where I found a few items that I wanted addressed and the service department followed up promptly. Overall I'm pleased and would recommend the company.

Over the Christmas break we had a bad leak with our bow windows that were installed by Northern Comfort back in 2008. Since we had bought the house in 2012 we were worried that the windows wouldn't be under warranty and that we would be looking at a big repair bill. Northern Comfort not only honored the warranty but went above and beyond. From the person that first took our call right down to the tech that came to fix the problem, we were made to feel like a priority. And for the tech that came to the house to fix the problems, a very special thank you for the best customer service that I have received from ANY company in a very long time. You have a customer for life because of this experience. Well done!

From start to finish, Northern provided exactly what they promised! Our Windows are spectacular! When our blinds were not put back up as promised, someone was there the next day rectifying this small misunderstanding! From the original sales staff, to the hard working office booking staff and finally to the installers, thanks for being top notch professionals and yes, you are right, we will be back for more! Thanks for making our small project important, and now we look forward to future business!

We had our basement windows replaced as well as a new sliding door. The salesman Barry was great and helped us decided the best fit for our house.
Although the timeline wasn't what I consider fast with a 3 month wait to have them installed. Keep that in mind as the company is very busy. We were happy with our installers. They worked well and respected our household. Very impressed with the workmanship and will call Northern again for the upstairs windows.